Customer Service Representative Bilingüe - Contrato Indefinido

SGF Global - Barranquilla, Atlántico

Descripción de la oferta

$ 3.250.000,00 (Mensual) Contrato a término indefinido Tiempo Completo

Are you highly organized, detail-oriented, and fluent in English? Do you have experience in customer service or scheduling?
Were looking for a Shift and Schedule Coordinator to join our clients growing team. In this role, you will be responsible for managing and assigning work shifts for caregivers based in the U.S., using scheduling software and communicating directly with internal teams to ensure excellent service delivery.
Main Responsibilities:
Review caregiver availability and preferences in the scheduling system.
Identify open shifts and assign them based on client needs and caregiver compatibility.
Ensure schedules are optimized to maximize coverage and caregiver satisfaction.
Coordinate and communicate with internal teams to solve daily scheduling challenges.
Respond to last-minute changes, client concerns, or issues in real time.
Track and report feedback from clients and caregivers to improve service quality.
Support the customer service team with inbound calls when needed.
Keep records accurate, complete, and up to date.
What Were Looking For:
Fluent in spoken and written English Required
Experience in customer service or call center roles Preferred
Basic understanding of scheduling software or shift planning tools
Excellent communication, organizational, and problem-solving skills
Ability to handle shifting priorities and make decisions under pressure
Comfortable working in a fast-paced environment
Healthcare experience is a plus, but not required
Job Conditions:
Schedule: Rotating shifts between Monday and Sunday, from 7:00 a.m. to 6:00 p.m. (Maximum 40 hours/week 5 days of work, 2 days off)
Salary: COP $3,250,000 + Monthly bonus of COP $250,000
Location: Barranquilla, Atlántico 100% on-site (office-based)
Contract type: Permanent / Indefinite-term contract
What We Offer:
Full-time, stable employment with a growing international company
Training and onboarding included
Supportive work environment with real growth opportunities
Chance to work with U.S.-based clients in the healthcare industry
Apply now and join a team that helps improve the lives of hundreds of people every day!