Customer Service Representative CAMV

Descripción de la oferta

About the Job:
As a Customer Service Representative, you will be collaborating with our current and potential patients, dental practice partners, and internal associates from our corporate office. The Customer Service Representative will play a vital role to support Evenlys commitment to provide the highest level of customer service and support. The position performs a wide variety of administrative, customer service, and operational/marketing support activities.
Tasks:
· Make outbound calls and field incoming calls from patients and potential patients.
· Educate potential customers/patients on the benefits of Evenly Invisalign Treatment and influence them to schedule a free Invisalign consultation at one of our partner dental practices (also known internally as care centers).
· Enter and update patient information into our patient management system.
· Work closely with dental practices and patients across multiple territories to coordinate and schedule appointments via phone and email.
· Closely track and manage incoming calls and emails from our marketing portal, online booking system, and flagship office.
· Follow-up in a timely manner with all current patients and potential patients.
· Bring a positive & cheerful outlook, customer service mindset, and commitment to detail.
Qualifications:
· Proven ability to work independently and as part of a team.
· Excellent oral and written communication skills; ability to be direct and concise while also being friendly and informative.
· Strong computer skills; experience with scheduling and patient management software and GoogleSheets (tracking) programs, preferred.
· Phone-based sales experience in a dental or medical office, desired.
· Fluent in English as well as Spanish, strongly desired.
Soft Skills:
· Outgoing and cheerful personality; must make a positive first impression.
· Ability to deliver an amazing customer experience via the telephone and emails.
· Ability to communicate and sell our services in a compelling way.
· Close attention to details and thorough follow-up.
· Strong organizational skills with good note-keeping and follow-through.
· Ability to multitask and prioritize on a daily and weekly basis.
· Ability to problem-solve and collaborate with internal associates.
· Ability to seek and take advice and feedback, as needed.
Shift Schedule: Monday to Friday 8:00AM - 6:00PM EST

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• 1 año de experiencia
• Idiomas: Inglés

Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante

Hace 21 horas (actualizada)

Acerca de SOLVO S.A.S

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Aplica ahora y trabaja desde la ciudad de Medellin, Bogotá, Barranquilla, Bucaramanga y Cali.

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