Customer Service Representative CAMV

Descripción de la oferta

About the Job:
As a Customer Service Representative, you will be collaborating with our current and potential patients, dental practice partners, and internal associates from our corporate office. The Customer Service Representative will play a vital role to support Evenlys commitment to provide the highest level of customer service and support. The position performs a wide variety of administrative, customer service, and operational/marketing support activities.
Tasks:
· Make outbound calls and field incoming calls from patients and potential patients.
· Educate potential customers/patients on the benefits of Evenly Invisalign Treatment and influence them to schedule a free Invisalign consultation at one of our partner dental practices (also known internally as care centers).
· Enter and update patient information into our patient management system.
· Work closely with dental practices and patients across multiple territories to coordinate and schedule appointments via phone and email.
· Closely track and manage incoming calls and emails from our marketing portal, online booking system, and flagship office.
· Follow-up in a timely manner with all current patients and potential patients.
· Bring a positive & cheerful outlook, customer service mindset, and commitment to detail.
Qualifications:
· Proven ability to work independently and as part of a team.
· Excellent oral and written communication skills; ability to be direct and concise while also being friendly and informative.
· Strong computer skills; experience with scheduling and patient management software and GoogleSheets (tracking) programs, preferred.
· Phone-based sales experience in a dental or medical office, desired.
· Fluent in English as well as Spanish, strongly desired.
Soft Skills:
· Outgoing and cheerful personality; must make a positive first impression.
· Ability to deliver an amazing customer experience via the telephone and emails.
· Ability to communicate and sell our services in a compelling way.
· Close attention to details and thorough follow-up.
· Strong organizational skills with good note-keeping and follow-through.
· Ability to multitask and prioritize on a daily and weekly basis.
· Ability to problem-solve and collaborate with internal associates.
· Ability to seek and take advice and feedback, as needed.
Shift Schedule: Monday to Friday 8:00AM - 6:00PM EST

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• 1 año de experiencia

Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante

Hace 21 horas (actualizada)

Acerca de SOLVO S.A.S

Somos un equipo que busca conectar los mejores talentos con las mejores empresas internacionales, principalmente, de Estados Unidos, las cuales están enfocadas en sectores como Recursos Humanos, Nómina, Servicio al Cliente, Finanzas, Servicios Legales, Marketing, Ventas, entre otros. Brindamos las mejores experiencias laborales para ofrecer los mejores resultados a nuestros clientes.

Aplica ahora y trabaja desde la ciudad de Medellin, Bogotá, Barranquilla, Bucaramanga y Cali.

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