Customer Service Representative (Insurance)

Descripción de la oferta

Our Company:
Salvatech is passionate about delivering results with the best talent in each industry. We create innovative solutions, which deliver exceptional outsourcing services, creating value for companies to grow their staff abroad. At Salvatech, we pride ourselves on the amazing team culture we have built in our company! Seeing our employees happy and comfortable is one of our top priorities. Location: Salvatech - Colombia Remote
Environment: Colombian and International Teams
Language: English Advanced
Industry: Insurance
Full-time / Monday to Saturday / EST Time Zone /Remote
  Salary: NegotiableAbout the Role:
We are seeking a Customer Service Representative with 1-3 years of experience in the insurance industry to join our team. The ideal candidate will have a solid understanding of insurance products and be able to deliver exceptional service to our clients. This role involves responding to customer inquiries, processing claims, providing policy information, and assisting with any issues related to insurance coverage.Responsabilities:
Handle inbound and outbound customer calls, emails, or chats related to insurance policies, claims, and billing inquiries.
Guide customers through the claims process, ensuring timely and accurate completion of claim forms and
documentation.
Provide detailed explanations of insurance policies, including coverage options, exclusions, and benefits,
helping clients select appropriate products based on their needs.
Address and resolve customer issues or complaints related to billing, claims, coverage, or policy modifications in a professional manner.
Assist customers with policy updates, renewals, cancellations, and endorsements in compliance with company guidelines.
Ensure all customer interactions are documented accurately and in a timely manner within company systems,
following industry regulations and company standards.
Work closely with internal teams (e.g., underwriting, claims, billing) to ensure a seamless customer experience.Requirements:
1-3 years of experience in a customer service role within the insurance industry.
Advance English level.
Strong knowledge of insurance products (auto, health, life, etc.) and industry practices.
Excellent communication skills, both verbal and written, with the ability to explain complex insurance concepts
to customers.
Ability to handle high volumes of customer inquiries while maintaining a positive and professional attitude.
Proficient in using customer service software and CRM systems.
Problem-solving skills and the ability to handle difficult customer situations calmly and efficiently.
Strong attention to detail and organizational skills.
Ability to work independently and as part of a team.

Requerimientos

• Educación mínima: Universidad / Carrera Profesional

Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante, aseguradora, seguros

Ayer (actualizada)

Acerca de Salvatech

Salvatech se especializa en transformar la gestión de procesos empresariales mediante soluciones de outsourcing, destacando en eficiencia y excelencia. Nuestro equipo altamente capacitado se enfoca en la calidad, innovación y satisfacción del cliente, adaptándonos a diversas industrias tanto a nivel nacional como internacional.