Customer Service Representative MR

Descripción de la oferta

Job Opportunity: Customer Service Representative (Healthcare) Location: Barranquilla, Colombia Work Mode: On-site English Level: B2 (required) Schedule Availability: Monday to Friday, availability between 8:00 a.m. 8:00 p.m AND Rotating Saturdays from 10:00 a.m. to 8:00 p.m. (one Saturday per month, compensated with a day off during the week). Shift: 8 effective working hours Post-training schedule: Assigned within the available range About the Role We are seeking a Customer Service Representative dedicated to providing a best-in-class patient experience. In this role, you will handle inbound and outbound calls, support patient inquiries, schedule appointments, and provide clear information about our services and promotions. The first month will focus on paid training, including patient eligibility and insurance verification, before transitioning to full phone responsibilities. Essential Duties & Responsibilities Call Handling: Answer and direct inbound calls, take messages, and route calls to the appropriate department. Patient Support: Provide prompt, accurate, concise, and courteous responses to patient inquiries. Service Quality: Deliver high-quality service while maintaining patient wait times under five minutes. Information Sharing: Explain services, charges, routine treatment procedures, and current promotions. Judgment & Escalation: Use sound judgment when handling upset patients and escalate urgent calls to Providers, Managers, or Technicians as needed. Patient Registration: Assist with new patient registration and verify insurance eligibility. Appointment Scheduling: Schedule appointments, review details, and provide instructions to patients. Data Accuracy: Obtain and verify demographic information and correctly enter it into the CRM system. PreAppointment Guidance: Inform patients of required documents and encourage early arrival for paperwork. Outbound Calls: Contact inactive patients to encourage followup appointment scheduling. Documentation: Maintain detailed notes in the electronic health record (EHR), follow up as needed, and keep accurate call logs and reports. Required Skills & Qualifications Customer Service Experience: Minimum 6 months in a Call Center environment (preferred). Telephone Skills: Proven ability to handle high call volumes professionally. Medical Knowledge: Medical terminology or medical front office experience is a plus. Multitasking Ability: Comfortable working in a fastpaced environment with changing priorities. Language Skills: Strong communication skills, especially with callers for whom English is a second language. Customer Focus: Calm, empathetic, and professional when handling stressful situations. Typing & Data Entry: Excellent accuracy and speed. Documentation Skills: Ability to read and interpret procedures, manuals, and process documents.

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• 1 año de experiencia
• Idiomas: Inglés
• Conocimientos: Servicio al cliente, Atención al cliente

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante

Hace 8 horas (actualizada)

Acerca de SOLVO S.A.S

Somos un equipo que busca conectar los mejores talentos con las mejores empresas internacionales, principalmente, de Estados Unidos, las cuales están enfocadas en sectores como Recursos Humanos, Nómina, Servicio al Cliente, Finanzas, Servicios Legales, Marketing, Ventas, entre otros. Brindamos las mejores experiencias laborales para ofrecer los mejores resultados a nuestros clientes.

Aplica ahora y trabaja desde la ciudad de Medellin, Bogotá, Barranquilla, Bucaramanga y Cali.

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