Customer Service Representative Wanted, Apply and Work with Us !!

Descripción de la oferta

Send your application and work with us as a customer service representative !
Join our team in Medellín as a Customer Support Representative (CSR)!
Do you enjoy solving problems and being the go-to person for customers? If youre tech-savvy, empathetic, and a great communicator, we want you on board!

Your main mission:
Delight our members by being their first point of contact and solving their concerns effectively!

What youll do:
Answer calls from members and providers professionally
Actively listen and clarify concerns
Provide clear, accurate, and easy-to-understand info
Show empathy & de-escalate difficult situations
Handle insurance updates (add dependents, change doctors, update addresses)
Review documents to quote benefits accurately
Document every detail during the call in our system
Ensure confidentiality & HIPAA compliance
Maintain punctuality and consistent attendance
Support and guide new team members during onboarding

What were looking for:
Strong leadership and communication skills
Reliability and attention to detail
Analytical thinking and problem-solving
Ability to stay updated with changing plan docs
Adaptability to role and company growth
Proficiency in Microsoft Office Suite
Call center experience in a medical/benefits setting is a big plus
Knowledge in UR/Claims/COBRA/FSA/Eligibility is preferred
English level: B2+ to C1 required

Schedule:
Full-time, Monday to Friday
Weekends OFF Saturday & Sunday

Apply now and become the friendly expert our members can count on!

Requerimientos

• Educación mínima: Bachillerato / Educación Media

Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante

Hace 9 horas

Acerca de SOLVO S.A.S

Somos un equipo que busca conectar los mejores talentos con las mejores empresas internacionales, principalmente, de Estados Unidos, las cuales están enfocadas en sectores como Recursos Humanos, Nómina, Servicio al Cliente, Finanzas, Servicios Legales, Marketing, Ventas, entre otros. Brindamos las mejores experiencias laborales para ofrecer los mejores resultados a nuestros clientes.

Aplica ahora y trabaja desde la ciudad de Medellin, Bogotá, Barranquilla, Bucaramanga y Cali.

Salarios