Customer Service Representative/Healthcare (Inglés C1)

Descripción de la oferta

We are looking for a Customer Service Representative (CSR) to join our team in a fast-paced, on-site call center environment. In this role, you will act as the first point of contact for members and providers, delivering high-quality service while resolving inquiries related to benefits, claims, and insurance changes. Key Responsibilities Answer inbound calls from members and providers in a professional manner Listen actively to customer concerns and identify appropriate solutions Provide clear and accurate information about benefits, claims, and policy updates Process routine insurance updates such as adding dependents, address changes, and provider selection Research plan documents and claims to resolve inquiries effectively Handle sensitive situations with empathy and de-escalate when needed Accurately document all interactions in internal systems Ensure compliance with HIPAA and confidentiality standards Maintain strong attendance, punctuality, and schedule adherence Support team initiatives, including training or shadowing when required Requirements Experience in customer service or call center roles minimum 1 year Advanced level English (B2+,C1)

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• 1 año de experiencia
• Idiomas: Inglés

Palabras clave: servicio, service

Hace 5 días (actualizada)

Acerca de SOLVO S.A.S

Somos un equipo que busca conectar los mejores talentos con las mejores empresas internacionales, principalmente, de Estados Unidos, las cuales están enfocadas en sectores como Recursos Humanos, Nómina, Servicio al Cliente, Finanzas, Servicios Legales, Marketing, Ventas, entre otros. Brindamos las mejores experiencias laborales para ofrecer los mejores resultados a nuestros clientes.

Aplica ahora y trabaja desde la ciudad de Medellin, Bogotá, Barranquilla, Bucaramanga y Cali.

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