Customer Success associate

Descripción de la oferta

Were looking for a Customer Success Manager who will act as the main point of contact for our clients, ensuring they get maximum value from the platform. This role is ideal for someone who thrives in fast-paced environments, thinks critically, and communicates with empathy and precision. Youll be working with a global client base, so exceptional English fluency is required. This is a hands-on role that combines relationship management, technical onboarding, and strategic problem-solving. What Youll Do Portfolio Management Act as a trusted advisor for a portfolio of enterprise and mid-market accounts Build strong, long-term relationships with key stakeholders Retention & Growth Drive high customer retention and satisfaction Identify opportunities to expand services within existing accounts Technical Onboarding Guide clients through the technical setup and onboarding process Ensure the platform integrates smoothly with existing HR and recruiting tools Proactive Problem Solving Anticipate client needs and address issues before they escalate Troubleshoot product-related questions and workflow challenges Strategic Communication Deliver clear, professional, and supportive communication Guide clients through platform updates, feature releases, and process improvements Product & Engineering Collaboration Collect and translate customer feedback into actionable insights Partner closely with product and engineering teams to improve the platform What Were Looking For 2+ years of experience in Customer Success or Account Management Background in HR tech, recruitment, or staffing is a strong plus Familiarity with Applicant Tracking Systems (ATS) and modern hiring workflows Perfect English fluency able to lead high-stakes meetings and write complex professional communications Strong technical aptitude: comfortable troubleshooting software and explaining technical concepts to non-technical users Highly organized, proactive, and comfortable working independently in a remote environment Able to move fast, prioritize effectively, and adapt to change Why This Role High ownership and autonomy Direct impact on customer experience and product evolution Fast-moving, dynamic environment with real responsibility Opportunity to work with global clients and modern HR technology If you enjoy working closely with clients, solving complex problems, and being a strategic partnernot just supportwed love to hear from you.

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• años de experiencia

Hace 3 horas (actualizada)

Acerca de SOLVO S.A.S

Somos un equipo que busca conectar los mejores talentos con las mejores empresas internacionales, principalmente, de Estados Unidos, las cuales están enfocadas en sectores como Recursos Humanos, Nómina, Servicio al Cliente, Finanzas, Servicios Legales, Marketing, Ventas, entre otros. Brindamos las mejores experiencias laborales para ofrecer los mejores resultados a nuestros clientes.

Aplica ahora y trabaja desde la ciudad de Medellin, Bogotá, Barranquilla, Bucaramanga y Cali.

Salarios