Customer support representative - Advanced English level

Descripción de la oferta

'We are seeking highly motivated Customer Support Personnel to join our dynamic team. As Customer Support Personnel, you will be responsible for providing exceptional support to our customers, sharing information of their account and escalation handling as needed. Your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively to drive resolutions with different departments within the project.

Job Responsibilities:

• Communicate complex information in a simplified and clear manner.
• Be able to demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions.
• Understand and empathize with customers when interacting with a wide range of different personality types.
• Act as costumer voice and define and implement innovative solutions.
• Provide outstanding customer support using tools such as Zendesk, Jira, Confluence Salesforce.

What You’ll Need:
• Excellent communication skills: verbal, written, listening
• Communicate complex information in a simplified and clear manner.
• Understand and empathize with customers when interacting with a wide range of different personality types.
• "Understands and can effectively hold conversations with North American customers (e.g. understands common references, slang, and technical terms)."
• Availability to collaborate with Product, Program, Marketing and Engineering teams.
• Treats all customers with courtesy and respect.
• Act as customer's voice and define and implement innovative solutions.
• "Professional customer service skills: Solutions mindset, helping nature, passion for the Customer and the Customer Experience"
• Analytical problem-solving skills; linear and logical troubleshooting skills
• Ability to work in a high pressure, highly flexible environment.
• "Ability to handle difficult or frustrated customers effectively; ability to set expectations and deliver information in a positive way"
• Polished etiquette and delivery
• Language English B2 required
• Bachelor’s degree or studies in Computer Science or a related field is preferred but not mandatory
• CX Experience of at least 6 months.
• Open to work onsite
• Experience on salesforce will be appreciated.

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• Idiomas: Inglés
• Conocimientos: Servicio al cliente

Palabras clave: apoyo, support, soporte, demostrador, feriante, viajante, agent, representative, agente, representante

Hace 2 días (actualizada)

Acerca de Sutherland Global Services SGS

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.
Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO across 40+ operation centers and business operations located in Brazil, Bulgaria, Canada, China, Colombia, Egypt, India, Jamaica, Malaysia, M...

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.
Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO across 40+ operation centers and business operations located in Brazil, Bulgaria, Canada, China, Colombia, Egypt, India, Jamaica, Malaysia, Mexico, Philippines, the United Arab Emirates, the United Kingdom, and the United States.

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