Customer Support Techs (IP/Ethernet Circuit Repair Focus) - Customer Support Techs (IP/Ethernet Circuit Repair Focus)
Importante empresa del sector - Bogotá, D.C., Bogotá, D.C.
Descripción de la oferta
Task
Customer Support techs - More focus on circuit repair for IP/Ethernet customer circuits
Network Support Techs - More focus on vendor platform hands on experience with monitoring and repair of network eequipment. Needs experience with underlying customer circuit deployment
Skills
3-5 Years Telecommunication experience on Ethernet IP platforms with an understanding of SONET, SDH,Telco,FTT and DWDM Networks
Experienced in troubleshooting Routing(bgp, mpls, isis), switching, vlans, fiber networks on DWDM/SDH and Ethernet Networks
Multi-vendor environment experience essential including Ciena,Cisco,Juniper,ADVA, Alcatel, Nokia, Infinera, Fujitsu
Able to perform RFC 2544 tests and troubleshoot fiber issues by perfroming OTDR with help of field
NOC environment experience is preferred. Professional certifications perferred (Cisco, Juniper, Nokia)
Familiarity with Assure, Salesforce systems.
Document work efforts and troubleshooting status in trouble ticketing system and perform mainteannce/repair activities
Great custoemr service skills. Written and verbal communication in English is a must
Be able to perform as an individual with minimum supervision
Experience
Minimum 3-5 years telecommunications experience in Ethernet and IP Platforms with a deep understanding of SONET, SDH, and
DWDM Networks. NOC environment experience is favored
What do we offer?
Indefinite contract
Base salary $5.000.000 + bonus
42 hours a week
Requerimientos
- Educación mínima: Universidad / Carrera técnica
- 3 años de experiencia
- Idiomas: Inglés
Palabras clave: apoyo, support, soporte
Hace 3 días
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