CXT – Customer Experience Team (Automotive Claims/Customer Service Representative) - B2 English or Better

Descripción de la oferta

Axiom Connected is a forward-thinking, fast-paced automotive products and technology company looking to hire Inbound BI-Lingual Customer Service and Claims Representatives to join our Customer Experience Team. We are seeking individuals with automotive experience or a willingness to learn how to process automotive claims and who are positive forward thinkers with great interpersonal skills. Our agents provide customer service with the highest level of professionalism. Typical calls will require assistance with product information, explanation of benefits, cancellations, mobile application setup and troubleshooting, and processing claims. Axiom Connected prides itself on the culture created by our great employees. Ultimately, our goal is to provide excellent customer support, respond quickly and efficiently to customer inquiries, and maintain the highest level of customer satisfaction.
Axiom Connected is a digital-first customer experience focused company within-depth knowledge and understanding of the automotive finance & insurance industries. Our Bogota location serves as a contact center to provide customer support to our U.S. based clients.

Job Responsibilities
• Answering inbound calls from existing customers
• Assisting customers with general inquiries, making payments, and questions regarding program limits and benefits, billing questions, claims, etc.
• Handling customer concerns and escalating issues as needed, ensuring all efforts are made to retain existing customers
• Working with finance and administration
• Maintaining a consistently positive attitude and customer first approach to deliver stellar service to all customers
• Maintaining current knowledge of products and services offered
• Other tasks as assigned


Axiom Connected Benefits
• Monthly fixed salary of $2,500,000 and up to $600,000 in legal benefit
• All benefits by the law, indefinite term contract, career growth opportunities
• You will be working directly for our company. We’re not a third-party contact center
• Complete pre-employment process which includes background check, drug screening, medical examination
• Non-Colombian Residents welcome with up-to-date PEP/work permit
• Position will have the option to be hybrid remote after 90 days of onsite training. Must be meeting performance standards and metric goals provided by the company
• In – Person and Hands-on training provided

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• 1 año de experiencia
• Idiomas: Inglés

Palabras clave: automovil, coche, automocion, car, automotive, servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante

24 de enero

Acerca de Axiom Connected SAS

Axiom Connected SAS is a digital-first customer experience focused company with in-depth knowledge and understanding of the automotive finance & insurance industries. Our Bogota Location will serve as a Contact Center to provide customer Support to our U.S. based Clients.