CXT – Customer Experience Team (Home Warranty Claims/Customer Service Representative - B2 English or Better

Descripción de la oferta

Axiom Connected is a forward-thinking, fast-paced automotive products and technology company looking to hire inbound bilingual Customer Service and Claims Representatives to join our Customer Experience Team. We are seeking individuals with contact center experience or a willingness to learn how to place and process claims and who are positive forward thinkers with great interpersonal skills. Our agents provide customer service with the highest level of professionalism. Typical calls will require assistance with product information, explanation of benefits, processing claims and cancellations. Axiom Connected prides itself on the culture created by our great employees. Ultimately, our goal is to provide excellent customer support, respond quickly and efficiently to customer inquiries, and maintain the highest level of customer satisfaction.

Axiom Connected is a digital-first customer experience focused company with in-depth knowledge and understanding of finance & insurance industries. Our Bogota location serves as a contact center to provide customer support to our U.S. based clients.

Job Responsibilities:
Answering inbound calls from existing customers while maintaining clear and professional communication and demonstrating empathy for the customers’ concerns.
Creating and placing claims for customers home systems and appliances while effectively addressing their concerns and explaining the claims process.
Assisting customers with general inquiries, understanding of coverage and limits and updates regarding existing claims.
Handling customer concerns and escalating issues as needed, ensuring that the claims process is smooth, efficient and customer focused.
Collaborating with the claims department to facilitate the customers claim and ensuring a resolution, while keeping the customer informed with updates.
Providing a top-notch customer experience by maintaining a consistently positive attitude and customer first approach to deliver stellar service to all customers.
Demonstrating a strong knowledge and understanding of product eligibility, exclusions and policies outlined within a customer’s contract.

Qualifications:
High-School diploma required
Bilingual abilities required (English B2+ or above is mandatory).
Office 365 experience preferred (Outlook, Teams, Word, Excel, Etc.)
Strong attention to detail and the ability to follow directions
Ability to maintain professional and positive phone etiquette
Strong communication skills to effectively provide excellent customer service
Ability to effectively multi-task
Experience in a call center environment a plus
Employees must be able to work multiple shifts and also work a rotating weekend schedule

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• 1 año de experiencia
• Idiomas: Inglés

Palabras clave: casa, remoto, remote, teletrabajo, home, servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante

Hace 3 horas

Acerca de Axiom Connected SAS

Axiom Connected SAS is a digital-first customer experience focused company with in-depth knowledge and understanding of the automotive finance & insurance industries. Our Bogota Location will serve as a Contact Center to provide customer Support to our U.S. based Clients.