English Specialist BPO - On Site position in Medellin

Descripción de la oferta

The English Specialist will be in charge of creating a supportive learning environment which will help students meet their learning goals. Through interesting and diverse methods, the English Specialist will teach them the important rules of reading, writing, and speaking in English, oversee their progress by tracking their assignment and exam grades, in order to provide useful feedback. Prepares, plans, schedules and coordinates all aspects of classroom/blended/virtual facilitation/training. Delivers trainings in a blended learning environment, on targeted topics such as language skills, communication skills, industry vocabulary, etc. using adult learning theory and accelerated learning techniques. Collaborates with the Talent Acquisition, Training & Quality and Operation teams to support language upskilling and/or other languages as required.

Responsibilities
Provide dynamic facilitation of classroom-based and blended learning trainings through the application of a variety of instructional techniques and to multiple audiences and locations.
Present training materials through classroom learning, hands-on demonstrations, and supporting activities for technical, customer service, and sales accounts.
Conduct student and Operation observations to detect gaps and design learning interventions.
Organize classroom lectures and coursework.
Be responsible for achieving individual training performance metrics.
Prepare materials and activities.
Engage students to ensure a lively classroom atmosphere.
Instruct students about the structure and content of the target language.
Emphasize the rules of composition, grammar, and sentence construction.
Monitor performance and progress and modify instructional methods to meet individual needs where necessary.
Maintain accurate and complete student records including attendance, grades, assessments, and test scores as required.
Ensure active participation in stakeholder management meetings, mainly but not limited to, the Talent Acquisition, T&Q, and Operation teams.
Other duties, as assigned (may include validations, translations, support with local projects, among other department requirements).
Requirements.
Bachelors Degree from a college or university (preferably in Languages, Teaching, Translations).
More than a year of experience in Teaching English is a Must
English proficiency (C1) is a Must.
Coaching tactics basic knowledge
Passionate for training, coaching, and facilitation
Proficiency in Microsoft Office (Excel; Power Point, Word, Outlook)
Demonstrated ability to multi-task and meet timelines on deliverables
Self-starter, sense of urgency, and works well under pressure
Strong attention to detail
Candidates must possess strong communication skills, encompassing both written and verbal forms.
The ability to effectively articulate ideas, instructions, and feedback clearly to various stakeholders is essential.
Candidates must demonstrate a strong ability to learn and adapt quickly to new information and technologies.
Strong problem-solving skills are essential, including the ability to probe into issues effectively, analyze complex problems, and develop solutions.
Full time Availability is required
Vacancy On Site at Centro Comercial Aventura in Medellin.

Conditions
Vacancy: English Specialist with Permanent contract.
Salary: 4,400,000 COP.
Schedule: Monday to Friday, 44 hours per week; working hours may vary depending on operational needs.
Mode: On-site at Aventura Mall in Medellín.

Requerimientos

• Educación mínima: Universidad / Carrera Profesional
• 2 años de experiencia

Palabras clave: especialista

Hace 4 días (actualizada)

Acerca de CONCENTRIX

We are an organization providing outsourcing services, management consulting, and technology with approximately 4000 employees; we have offices and operations in El Salvador, Colombia, Guatemala and Nicaragua.
We believe that providing an excellent service depends on happy people. Therefore, our priority is our team. We work every day to maintain a happy and healthy environment that promotes personal and professional growth within the company.
Our goal is to lead the contact center ind...

We are an organization providing outsourcing services, management consulting, and technology with approximately 4000 employees; we have offices and operations in El Salvador, Colombia, Guatemala and Nicaragua.
We believe that providing an excellent service depends on happy people. Therefore, our priority is our team. We work every day to maintain a happy and healthy environment that promotes personal and professional growth within the company.
Our goal is to lead the contact center industry in every country we operate and work towards becoming our clients' strategic partner. We are on a constant quest for new ideas that help us provide a unique experience every time, through our specialized innovative BPO services.