Help Desk it support representative - Experiencia en Soporte It

Descripción de la oferta

We are currently seeking an On Site Help Desk Support Engineer Level 2 for our office located in Medellin, Colombia.

Roca Alliances, a specialized tech recruitment firm, is seeking a Helpdesk Engineer Level 2 for a global leader in IT infrastructure and security management. The company, powered by AI, supports industries across 20+ countries and manages over 15 million endpoints.

Our values of Confidence, Determination, and Responsibility shape our success. We're committed to building lasting partnerships and connecting top talent with industry leaders.

Core Values: Confident, Determined, Responsible.

What We're Looking For:

A team player with a passion for technology and problem-solving. You should have strong customer service experience, excellent communication skills, and be familiar with:

Microsoft 365, Windows OS, Google Suite
Active Directory, DNS, DHCP, Exchange Admin
Desktops, Laptops, Smartphones, IT Infrastructure Devices
Antivirus, Connectivity, File Structures.

Key Responsibilities:

Troubleshoot Windows & MacOS environments
Provide Level 2 support for hardware & software issues
Resolve network connectivity and user permissions problems
Manage tickets & escalate issues
Contribute to service improvements and helpdesk automation
Stay up to date with new technologies and knowledge base articles.

Requirements:

Bachelor’s in IT (or 2+ years experience)
4+ years in a Help Desk or Support role
Knowledge of ITIL, Exchange, Active Directory, Microsoft Office, Google Workspace, Wi-Fi, VPNs
Bilingual: English & Spanish
Preferred certifications: MCEA, CompTIA, MSCA, MO365
Schedule flexibility is a must.

Requerimientos

• Educación mínima: Universidad / Carrera Profesional
• Idiomas: Inglés
• Conocimientos: Linux, Mac OS, Windows, Soporte al cliente, Tecnología de la información, Cloud Computing

Palabras clave: experto, profesional, professional, expert, system, apoyo, support, soporte

Hace 5 días (actualizada)

Acerca de Roca Alliances, S.A.

Roca Alliances is a specialized recruitment firm in the tech sector, connecting top talent with leading global companies. We provide tailored hiring solutions, ensuring the perfect match for each role. This time, we are partnering with a global leader in IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT teams, powered by AI. And we are opening the Hub in Medellin

We believe in being clear about who we are and what we expect. Our s...

Roca Alliances is a specialized recruitment firm in the tech sector, connecting top talent with leading global companies. We provide tailored hiring solutions, ensuring the perfect match for each role. This time, we are partnering with a global leader in IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT teams, powered by AI. And we are opening the Hub in Medellin

We believe in being clear about who we are and what we expect. Our success comes from being CONFIDENT, DETERMINED, and RESPONSIBLE. The people who thrive here are those who go the extra mile for our customers and for their own career growth and financial future.