Help Desk Support Specialist

Descripción de la oferta

Are you passionate about technology and customer service? We are looking for a Help Desk Support Specialist to join our IT support team. You will be the first point of contact for internal customers, assisting with basic IT issues, managing tickets in ConnectWise, and ensuring excellent service.

If you are detail-oriented, patient, and have strong communication skills, this is the opportunity for you!

Key Responsibilities
Customer Support:
Answer support calls and provide top-notch customer service.
Listen to and understand customer concerns with empathy and professionalism.
Assist with common IT issues, such as password resets, account unlocks, and Wi-Fi connectivity.
Guide users through Microsoft Authenticator setup on iPhones.

Ticketing & Appointment Scheduling:
Create and manage IT tickets in ConnectWise, ensuring proper tracking of customer interactions.
Schedule follow-up appointments based on customer availability and issue urgency.

Basic IT Troubleshooting:
Diagnose and resolve basic hardware and software issues.
Perform password resets and account unlocks in Active Directory (AD).
Assist customers with Wi-Fi and hotspot connections.

Customer Interaction:
Maintain a calm and professional attitude, even with frustrated customers.
Properly escalate cases that require advanced support.

Requirements

Required:
Strong verbal communication skills to explain technical concepts to non-technical users.
Experience with IT support and ticketing systems, particularly ConnectWise or similar.
Basic troubleshooting knowledge for hardware and software issues.
Familiarity with Active Directory, Microsoft Authenticator, and mobile device management (iPhones).
Customer service mindset, patience, and problem-solving skills.

Must:
Base level certification for IT: CompTia A+ or similar.

Preferred:
Previous experience in a Help Desk or IT support role.
Basic networking knowledge (Wi-Fi, hotspots, etc.).
Experience in a fast-paced customer support environment.

Benefits
Indefinite-term contract from day one.
Competitive salary based on experience.
Full legal benefits plus additional perks.
Flexible schedules according to business needs.
Collaborative work environment with growth opportunities.

If you meet the requirements and want to be part of a growing tech support team, apply now!

Requerimientos

• Educación mínima: Universidad / Carrera tecnológica
• 1 año de experiencia
• Idiomas: Inglés

Palabras clave: ayuda, help, auxilio, mostrador, desk, expositor, exhibitor, apoyo, support, soporte, especialista

Ayer

Acerca de iQor Colombia

Vision: We engineered our CX private cloud technology platform to support diverse business needs on-demand through the promise of a people first culture and innovative technology. We offer real people, performance excellence, and amazing technology that evolves at the speed of happiness.

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