Helpdesk Specialist

Descripción de la oferta

At Dyninno we are looking for a proactive and tech-savvy Help Desk Specialist to join our team. In this role, you will be responsible for managing hardware and software setup and maintenance, efficiently resolving technical issues, and creating clear documentation for unique cases.

Responsibilities:
Install and configure company hardware, operating systems, and applications, including office equipment and network devices (computers, printers, WiFi, video and sound equipment in meeting rooms, servers, etc.).
Diagnosing and resolving hardware and software issues, providing IT support to employees.
Tracking and managing support tickets in the Jira ticketing system, ensuring SLAs and deadlines are met and escalating issues to other departments when necessary.
Collaborating with third-party vendors for service and equipment repairs or installations.
Document unusual cases and issues, develop policies and procedures to prevent future recurrence, and ensure consistent handling of similar cases across the team.
Manage IT hardware inventory.
Keep workspaces and storage for equipment and tools clean and well organized.

Requirements:
Experience in the position of Help Desk Specialist/User Support Specialist/Technical Support Specialist.
English level B2
Interest in solving standard and non-standard problems.
Strong sense of responsibility and excellent time management skills.
Experience with: Windows, MacOS, Linux.
Availability to work shifts from 15:00 to 23:00.

Requerimientos

• Educación mínima: Universidad / Carrera Profesional
• 1 año de experiencia
• Idiomas: Inglés

Palabras clave: especialista

Hace 3 horas (actualizada)

Acerca de Dyninno

Somos parte de un grupo internacional de empresas DYNINNO que tiene instalaciones activas en Filipinas, Colombia, Egipto, India, EE.UU., Reino Unido, Rusia, Rumanía, Letonia y Moldavia. Utilizamos tecnologías de vanguardia para destacar en nuestras divisiones comerciales de viajes, tecnología financiera, entretenimiento e IT.

Salarios