Human Resource and Organizational Development Manager

Descripción de la oferta

We are a growing U.S.-based IT Solutions company specializing in network infrastructure, field deployments, cable management, and client-facing technical services.

As we transition from startup phase into structured growth, we are building a formal leadership framework to support long-term scale.

We are seeking a reliable, strategic, and structured HR & Organizational Development Manager to lead recruitment rigor, performance systems, KPI tracking, leadership development, and organizational growth across our operations-driven IT environment.

This role plays a critical part in ensuring we hire the right people — particularly administrative staff and IT field technicians — while also building the internal systems that support measurable performance, leadership development, succession planning, and long-term retention.

This is a leadership-tier role with direct influence on company structure, performance and culture.

Core Responsibilities
Recruitment & Hiring (Remote Internal Staff | Field Technicians)
• Manage full-cycle recruitment for remote internal staff and technical field service roles.
• Develop clear, performance-based job descriptions aligned with operational realities.
• Source and screen candidates from hiring platforms.
• Conduct structured interviews and partner with department heads on final evaluations.
• Evaluate IT field technician candidates (network infrastructure, structured cabling, deployments, troubleshooting).
• Screen for hands-on technical competence and reliability.
• Validate real-world field experience beyond resume claims.
• Maintain an organized hiring tracker and candidate pipeline.
• Improve hiring quality and reduce costly mis-hires.
• Coordinate with Operations to align hiring with project pipeline demands.

Attendance Monitoring & Workforce Accountability
• Oversee structured attendance and punctuality systems across remote and field teams.
• Track time logs for administrative staff and field technicians.
• Ensure accurate and timely weekly timesheet submissions.
• Identify attendance concerns early and provide structured reporting to leadership.
• Maintain documentation for performance discussions when necessary.
• Reinforce accountability standards across all professional tiers.

KPI Tracking & Performance Monitoring
• Implement and maintain KPI dashboards across departments.
• Ensure measurable performance expectations are clearly defined and documented.
• Track productivity, responsiveness, task completion rates, and output quality.
• Support 30-60-90 day onboarding evaluations.
• Coordinate structured performance reviews with department heads.
• Provide data-driven recommendations, including performance improvement plans or termination when necessary.
• Identify leadership development and upskilling opportunities.

Organizational Development & Leadership Growth
• Develop structured onboarding programs for administrative and technical roles.
• Create role-specific training checklists and competency milestones.
• Design succession planning frameworks for key positions.
• Support leadership development initiatives across departments.
• Contribute to organizational design as the company expands.
• Strengthen long-term retention through career path clarity and performance alignment.

HR Documentation & Operational Support
• Maintain organized employee records and contracts.
• Document performance discussions and HR-related actions.
• Support payroll validation through accurate attendance and time-tracking review.
• Ensure documentation compliance across all roles.
• Build scalable HR processes that support future departmental expansion.

Tools & Platforms

Experience with:
• Indeed, LinkedIn, OnlineJobs.ph, and other remote hiring platforms
• Microsoft 365
• SOP documentation systems
• KPI tracking and reporting tools

Qualifications
• Minimum 5 years' experience in HR, People Operations, or Organizational Development
• Experience hiring within technical services or IT operations environments strongly preferred
• Demonstrated experience building systems (not only maintaining them)
• Strong understanding of KPI implementation and workforce metrics
• Experience advising leadership on performance-related decisions
• Comfortable making high-accountability recommendations when necessary
• English proficiency C1 or higher (required)
• Organized, structured, and strategically minded
• Comfortable working in a performance-driven, remote operations environment

Compensation
• $450–$500 per week based on experience and demonstrated capability
• Leadership-tier role with direct influence on company growth

How to Apply
IMPORTANT: We receive a high volume of applications. Only candidates who follow the application instructions below will be considered.

Once you have submitted your application through this platform, send us another email to the email address listed on the confirmation email you received.

Your email should have the subject line:
“HR & Organizational Development Manager”

Start your message with:
“Blue Mockingbird”

Please include:
• Resume/CV
• WhatsApp contact number
• A short video introduction explaining why you are a strong fit for this role and describing systems you have built or improved in prior organizations

Requerimientos

• Educación mínima: Universidad / Carrera Profesional
• 5 años de experiencia
• Idiomas: Inglés

Palabras clave: humanos, human, lider, jefe, gerente, manager, director, chief, lead, jefatura, regente

Hace 5 horas (actualizada)

Acerca de DRI SYSTEMS

For over two decades, DRI Systems has been a trusted partner for small and medium-sized businesses, offering innovative IT solutions to streamline operations, improve service delivery, and optimize field operation. We provide direct, hands-on support to end users, acting as an extension of your IT department. Our services include reducing downtime through remote assistance, dispatching technicians for on-site troubleshooting, and delivering comprehensive helpdesk support. Think of us as your ded...

For over two decades, DRI Systems has been a trusted partner for small and medium-sized businesses, offering innovative IT solutions to streamline operations, improve service delivery, and optimize field operation. We provide direct, hands-on support to end users, acting as an extension of your IT department. Our services include reducing downtime through remote assistance, dispatching technicians for on-site troubleshooting, and delivering comprehensive helpdesk support. Think of us as your dedicated IT team, ensuring seamless operations and quick resolutions to technical challenges.