Descripción de la oferta

ArboStar is the leading all-in-one business management platform servicing clients in the green industry such as landscaping, tree care, lawn care and more, across the globe. Our innovative, cloud-based software integrates everything from CRM and scheduling to GPS tracking and business analytics, ensuring seamless workflow and exceptional customer satisfaction. With a dynamic and fast-growing team of 80+ professionals, ArboStar is committed to delivering exceptional products and services that help our clients succeed.

Why ArboStar? At ArboStar, we foster a dynamic and supportive work environment where creativity, collaboration, and dedication to excellence are valued. Join our team and help revolutionize the green industry with innovative technology and outstanding service.

As part of our Customer Success team, you’ll play a vital role in ensuring our clients get full value from Arbostar from onboarding and adoption to expansion and renewal.

Key Responsibilities:
Own the client relationship post-sale, guiding SMB and VIP customers through training and ongoing success;
Proactively manage a portfolio of customer accounts, ensuring strong adoption, health, and retention;
Lead day-to-day communication with clients via email, phone calls, and our ticketing system to ensure timely responses and proactive support;
Conduct quarterly business reviews (QBRs) with key accounts to highlight ROI, identify opportunities, and gather feedback;
Partner with Sales and Product to drive upsell/cross-sell opportunities and capture client insights;
Monitor customer health scores, usage trends, and support activity to detect early signs of risk or growth potential;
Coordinate with Support and Product teams to resolve escalations and advocate for client needs;
Maintain accurate records of account activity, notes, and tasks in the CRM (Pipedrive, PandaDoc, Google sheets).

Requirements:
2+ years in Customer Success, Account Management, Sales or a client-facing SaaS role (experience with SMBs is a plus);
Strong understanding of customer lifecycle, onboarding, and retention best practices;
Exceptional communication and relationship-building skills;
Comfortable managing multiple accounts (100+) with varying levels of complexity;
Experience with tools like Pipedrive, Salesforce, Zendesk or similar CRM/CX platforms;
Problem-solving mindset and a passion for delivering value to customers;
Ability to explain software features in a clear, engaging, and practical way;
Advanced English proficiency (C1 level or higher) — both written and spoken — is required for effective client communication;
Knowledge of SaaS metrics (NRR, churn, adoption, NPS, etc.).

What We Offer:
Work schedule: 9:00 AM – 5:00 PM (EST);
10 paid vacation leaves per year;
A paid day off on your birthday or special day;
Only remote work;
Opportunity to work in the green industry, helping to make our planet greener;
Supportive, remote-first culture focused on growth and impact.

Requerimientos

• Educación mínima: Educación Básica Primaria
• 2 años de experiencia
• Idiomas: Español ,Inglés

Palabras clave: lider, jefe, gerente, manager, director, chief, lead, jefatura, regente, casa, remoto, remote, teletrabajo, home

Hace 1 hora (actualizada)

Acerca de ArboStar

ArboStar is the most advanced Business Management Platform that the tree-care and landscaping industry has ever seen.

We stand at the forefront of business management software in the tree-care industry. As a state-of-the-art cloud-based platform, it is meticulously tailored to the unique needs of the tree-care and landscaping sector. Our platform simplifies complex tasks and ensures seamless operations, making it an invaluable asset for businesses striving for excellence.

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ArboStar is the most advanced Business Management Platform that the tree-care and landscaping industry has ever seen.

We stand at the forefront of business management software in the tree-care industry. As a state-of-the-art cloud-based platform, it is meticulously tailored to the unique needs of the tree-care and landscaping sector. Our platform simplifies complex tasks and ensures seamless operations, making it an invaluable asset for businesses striving for excellence.

OUR FEATURES:
All-in-one platform for tree care business
Dozens of useful modules
Automate tasks and increase sales
Created by arborists for arborists
Streamline workflows and reduce costs
Suitable for tree service business of any size

Our mission is to help you streamline your tree care business, saving you time and money, while delivering exceptional customer service.

WE IN NUMBERS
2K+ Happy Clients
10+ Years of Expertise
25+ Industry Awards
100+ Useful Features
99% Customer Satisfaction Rate