Implementation Onboarding Specilists - C1 Advanced

Importante empresa del sector - Bogotá, D.C., Bogotá, D.C.

Descripción de la oferta

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The Implementation Specialist is a critical role responsible for guiding customers through a seamless and successful project implementation.This role in partnership with Sales, Operations and the customer is responsible for the planning, monitoring, execution, and successful transition of the customers services to the appropriate account support team at project completion. The Onboarding Specialist acts as the primary point of contact for customers during the project implementation, ensuring they feel valued, understand the products value proposition, and achieve their desired outcomes.

Essential Job Functions
Project Management:
Owns projects, coordinating between internal and external stakeholders, tracking progress, and overseeing reporting.
Manages kickoff meetings, weekly status reports, meeting notes, tracking files, and customer-facing dashboards.
Leads meetings to ensure timely communication and project success.
Understands customer needs to validate accurate account setup, including division/department, data entry, invoice reports, and purchase orders, ensuring timely invoicing.
Ensures the accuracy of initial invoice cycles, addressing any issues promptly.
Training and Education:
Delivers product training via online resources, helping clients understand key features.
Uses guides and materials to support self-service learning.
Stays updated on product enhancements to ensure clients maximize their investment.
Customer Experience:
Builds strong initial customer relationships and fosters loyalty through continuous experience improvement.
Listens actively to understand customer needs and provides solutions.
Demonstrates empathy when resolving issues, understanding customer feelings.
Adapts to new challenges to ensure a consistent, positive experience.
Key Skills, Requirements, and Competencies:
English: C1 Advanced
2+ years in a customer-facing role with strong written and verbal communication, interpersonal, and analytical skills.
Ability to multitask, prioritize issues, and work independently or as part of a team.
Excellent customer service, organizational, and attention-to-detail skills.
Proficiency in Excel, GSuite, SKP, and ONeil. Knowledge of Smartsheet preferred.