Intake customer service sales

Descripción de la oferta

The Intake Specialist is responsible for handling inbound inquiries from potential clients, delivering an exceptional customer experience, gathering key information, and determining eligibility for the companys services. This role requires strong communication, sales, and customer service skills, preferably developed in a BPO or call center environment. The ideal candidate is customer-focused, persuasive, detail-oriented, and highly fluent in English. Key Responsibilities Answer inbound calls from potential clients in a professional, empathetic, and confident manner. Conduct intake interviews by asking structured questions to collect accurate and relevant information. Evaluate lead eligibility based on established criteria and guidelines. Clearly explain services, processes, and next steps to potential clients. Apply consultative sales techniques to convert qualified leads. Overcome objections while maintaining a customer-first approach. Accurately document all interactions and data in CRM or internal systems. Meet or exceed performance metrics such as conversion rate, call quality, and customer satisfaction. Follow scripts, compliance standards, and quality assurance guidelines. Collaborate with sales, operations, and leadership teams to improve overall performance. Required Qualifications Proven experience in sales and/or customer service within a BPO or call center environment. Experience handling high-volume inbound calls. Advanced English proficiency (C1 level or higher) verbal and written required. Excellent verbal communication and active listening skills. Strong persuasion, negotiation, and objection-handling abilities. Results-driven mindset with a strong sense of accountability. Basic to intermediate experience with CRM systems and digital tools. Ability to work under pressure and manage multiple tasks simultaneously. Availability to work assigned schedules based on business needs. Preferred Qualifications Previous experience as an Intake Specialist, Sales Representative, Lead Qualifier, or Retention Agent. Experience in industries such as legal services, healthcare, insurance, or financial services. Familiarity with compliance-driven or highly structured intake processes.

Requerimientos

• Educación mínima: Universidad / Carrera Profesional
• años de experiencia

Palabras clave: servicio, service, ventas, cambaceo, sales

Hace 9 horas (actualizada)

Acerca de SOLVO S.A.S

Somos un equipo que busca conectar los mejores talentos con las mejores empresas internacionales, principalmente, de Estados Unidos, las cuales están enfocadas en sectores como Recursos Humanos, Nómina, Servicio al Cliente, Finanzas, Servicios Legales, Marketing, Ventas, entre otros. Brindamos las mejores experiencias laborales para ofrecer los mejores resultados a nuestros clientes.

Aplica ahora y trabaja desde la ciudad de Medellin, Bogotá, Barranquilla, Bucaramanga y Cali.

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