Intake Specialist (BPO Sales or Customer Service Experience) ASCT

Descripción de la oferta

Intake Specialist Location: Astorga Calle 7D 43C-105, Medellín Contract: Full-time, Permanent Schedule: 40 hours/week (8 hours/day + 1-hour lunch), rotating shifts between 11:00 AM 10:00 PM ET. About the Role: As an Intake Specialist, you will be the first point of contact for potential new clients (PNC) and play a key role in bringing business to the law firm. This position requires strong sales skills to close deals, excellent communication, empathy, and attention to detail to ensure a seamless intake process. You will handle high-volume calls, gather essential case information, and convert prospects into clients. Key Responsibilities: Handle inbound and outbound calls efficiently. Respond to PNCs via phone, email, chat, and SMS promptly and accurately. Identify client needs through active listening and investigative questions. Document detailed notes and maintain accurate records. Meet or exceed daily productivity quotas. Send electronic signature documents to finalize client onboarding. Perform other duties as assigned by management. Qualifications: High school diploma required. English level: C1 or higher (mandatory). Minimum 1 year of experience in sales-oriented or customer service BPO. Strong computer skills; proficiency in Microsoft Office and CRMs. Typing speed: 30 WPM minimum. Excellent customer service skills, including empathy and de-escalation. Positive attitude, adaptability, and strong teamwork skills.

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• 1 año de experiencia
• Idiomas: Inglés

Palabras clave: especialista, ventas, cambaceo, sales, servicio, service

Ayer (actualizada)

Acerca de SOLVO S.A.S

Somos un equipo que busca conectar los mejores talentos con las mejores empresas internacionales, principalmente, de Estados Unidos, las cuales están enfocadas en sectores como Recursos Humanos, Nómina, Servicio al Cliente, Finanzas, Servicios Legales, Marketing, Ventas, entre otros. Brindamos las mejores experiencias laborales para ofrecer los mejores resultados a nuestros clientes.

Aplica ahora y trabaja desde la ciudad de Medellin, Bogotá, Barranquilla, Bucaramanga y Cali.

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