Intake Specialist con experiencia en Customer Service Bilingüe (Medio Tiempo)

Descripción de la oferta

Job description: The Legal Intake Specialist supports the mission and goals of Legal One Law by providing exceptional service to potential clients, vendors and internal customers. The Legal Intake Specialist is responsible for appropriately responding to telephone calls and other methods of contact to empathetically assess the potential clients unique situation and to highlight the professional services Legal One Law can provide to support their legal journey. Schedule: Monday To Friday 10:00am to 2:00pm PST Responsabilities: Essential Functions 1. Answer incoming calls on advertisement lines in a timely manner. Establish trust and rapport with potential new clients from initial contact by using exceptional emotional intelligence and communication skills. Ensure clarity, empathy and professionalism in every client communication. 2. Handle potential client leads listed in the case management systems that have not been assigned. Follow up on leads according to the department schedule. Continually follow up on leads that are unresponsive. 3. Assess each potential clients unique situation and confidently present the best course of action and the strategies Legal one Law can provide to support their path to settlement. 4. Perform accurate data entry (including proper grammar, spelling, addresses, medical information, etc.) in case management system. Ensure questionnaires are fully completed. Ensure complete and accurate notes are recorded in the Description of Incident section to provide additional details. 5. Follow up with potential clients to ensure all necessary documentation to support case is received. 6. Seamlessly transition newly retained client to practice area. 7. Special projects, as assigned. Skills: Exceptional telephone-based customer service skills Ability to effectively communicate with clients from diverse backgrounds; bilingual (Spanish) a plus Ability to manage multiple tasks simultaneously, prioritize effectively and maintain accurate records Dependable and reliable; excellent attendance and work ethic High attention to detail; highly organized Quick to learn; able to work with minimal supervision Education & Experience High school graduate or equivalent, some college a plus Microsoft 365 (Outlook, Word, Excel) Legal case management database experience a plus Familiarity with basic personal injury law concepts and terminology preferred

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• 2 años de experiencia
• Idiomas: Inglés
• Conocimientos: Jurídico

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: especialista, servicio, service

Hace 3 horas (actualizada)

Acerca de SOLVO S.A.S

Somos un equipo que busca conectar los mejores talentos con las mejores empresas internacionales, principalmente, de Estados Unidos, las cuales están enfocadas en sectores como Recursos Humanos, Nómina, Servicio al Cliente, Finanzas, Servicios Legales, Marketing, Ventas, entre otros. Brindamos las mejores experiencias laborales para ofrecer los mejores resultados a nuestros clientes.

Aplica ahora y trabaja desde la ciudad de Medellin, Bogotá, Barranquilla, Bucaramanga y Cali.

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