Intake specialist / Customer service (legal)

Descripción de la oferta

We are looking for a dedicated and detail-oriented Intake Specialist to join our team. This role combines front-facing client interactions with essential back-office tasks. The ideal candidate will be empathetic, respectful, and a great listenersomeone who can communicate clearly and warmly while handling sensitive information with care. Key Responsibilities Accurately process and input attorney and client intake information into the case management system. Prepare and send all necessary correspondence related to new cases to the attorney on call. Set up accident reports and insurance claims using digital platforms whenever possible. Open and process contracts and accident reports. Order medical bills and records for cases approved by attorneys. Perform administrative duties that require a high level of attention to detail. Handle inbound calls from prospective and existing clients. Repeat and confirm key information with clients to ensure clarity and accuracy. Skills 12 years of experience in client-facing roles such as Customer Service Representative or Intake Specialist (not necessarily in the legal field). Strong organizational and administrative skills. Ability to work independently and maintain a high level of accuracy. Proficient with digital documentation and online systems. Excellent verbal and written communication skills. Experience with Litify is a plus. Minimal accent is a must due to the nature of phone-based interactions. Empathetic and kind communicator. Attentive to details and sensitive in how information is conveyed. Respectful and patient with clients, especially when handling emotional or stressful situations. Quick learner with a strong sense of accountability. Independent and proactive worker. Warm, clear, and professional phone presence. Work Environment This role includes a combination of handling incoming calls and performing administrative back-office tasks. The ideal candidate is comfortable switching between both responsibilities while maintaining a consistent and compassionate tone

Requerimientos

• Educación mínima: Universidad / Carrera Profesional
• años de experiencia

Palabras clave: especialista, servicio, service, juridico, lawful

Hace 4 días (actualizada)

Acerca de SOLVO S.A.S

Somos un equipo que busca conectar los mejores talentos con las mejores empresas internacionales, principalmente, de Estados Unidos, las cuales están enfocadas en sectores como Recursos Humanos, Nómina, Servicio al Cliente, Finanzas, Servicios Legales, Marketing, Ventas, entre otros. Brindamos las mejores experiencias laborales para ofrecer los mejores resultados a nuestros clientes.

Aplica ahora y trabaja desde la ciudad de Medellin, Bogotá, Barranquilla, Bucaramanga y Cali.

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