Integration Specialist - C1 Advance

Importante empresa del sector - Bogotá, D.C., Bogotá, D.C.

Descripción de la oferta

A convenir Contrato a término indefinido Tiempo Completo Híbrido presencial teletrabajo

The Integration Specialist plays a critical role in seamlessly transitioning newly acquired customers into our business. This position focuses on executing a standardized integration process to ensure a smooth and efficient transition while maintaining exceptional customer satisfaction. The Integration Specialist acts as a bridge between the acquired customers and our internal teams, providing initial support, addressing questions, and ensuring a consistent experience throughout the transition period
Responsibilities:
Process Execution:
Follow integration playbooks and procedures to guide newly acquired customers through the transition.
Use automation tools to streamline tasks and maintain high throughput.
Track customer progress, ensure timely milestone completion, and escalate issues when necessary.
Client Communication:
Deliver clear and consistent communication to customers, setting expectations and addressing questions.
Utilize email templates, scripts, and resources for efficient communication.
Escalate complex inquiries to senior specialists or relevant departments.
Problem Solving and Resolution:
Analyze and resolve customer challenges during the transition by identifying root causes and implementing solutions.
Anticipate issues, troubleshoot problems, and collaborate with internal teams for quick resolution.
Adapt to unique customer situations with creative problem-solving.
Basic Training and Support:
Provide initial product or service orientation using standardized materials.
Offer basic troubleshooting and direct clients to self-service resources.
Escalate technical issues to internal teams for timely resolution.
Data Entry and Verification:
Accurately input and verify customer data in CRM and onboarding systems.
Ensure data consistency and integrity across platforms for accurate reporting.
Collaboration:
Collaborate with sales, product, and operations teams for a seamless integration experience.
Share feedback and best practices to improve the integration process.
Service to Retention:
Build strong relationships with acquired customers to boost retention and identify cross-sell/upsell opportunities.
Use user guides and communication tools to encourage customer self-service and engagement.
Stay informed on company offerings to present relevant products and services, tracking leads as needed.
Qualifications:
English: C1 Advance
Education: High school diploma or equivalent required, some college preferred.
Experience: 1+ years in a customer service or support role, preferably in a high-volume environment.
Skills:
Excellent written and verbal communication and interpersonal skills.
Strong organizational, problem-solving, and time management skills.
Ability to follow processes with high accuracy.
Comfort with technology and quick to learn new software.
Customer-focused with a commitment to delivering positive experiences.
Other:
Experience with CRM systems and ticketing platforms.
Familiarity with B2B products or services.
Ability to work independently and as part of a team.
This role offers the opportunity to create a seamless transition for newly acquired customers, ensuring long-term success and satisfaction.