Interaction Review Specialist

Descripción de la oferta

UnifyCX está creciendo y nos encontramos buscando Interaction Review Specialist para unirse a nuestro motivado y ambicioso equipo de trabajo en Barranquilla, Colombia. ¡Únete y sé uno de los pioneros en nuestro nuevo site!

What Will You Do?
This position is based in a back-office environment, with no direct interaction with customers. Instead, the focus is on continuous improvement of internal processes, contributing strategically to operational excellence through a collaborative and analytical approach.

Who Are You?
You have a High School diploma.
You have 2+ years of customer service experience. Tier 2, floor support, and backoffice experience is desirable
You are fluent in English (B2+), both written and verbal.
You are fluent in virtual communications. (Emails, Instant Messaging and Calls)

Who We Are:
UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• años de experiencia

Palabras clave: especialista

Hace 13 horas (actualizada)

Acerca de UNIFYCX COLOMBIA S.A.S

We empower visionary, customer-first brands to harness their full potential. By merging purpose-built generative AI with human expertise, we reshape established practices with tailored solutions for rapid and transformative results.

We're made up of physicists, engineers, and forever dreamers, forging innovative reasoning engines and and pioneering solutions.

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