IT Service Delivery Team Lead

Descripción de la oferta

Ready to Lead? Join Transcom Colombia as an IT Service Delivery Team Leader!
 Impact the Americas: Colombia, Canada, and the U.S.
Are you an IT expert with leadership experience and a passion for driving change? This is your chance to step into a key role managing IT Service Delivery for top clients in the region.What Youll Do:
 Lead and mentor a high-performing regional IT team.
Manage 1st and 2nd-level IT support tickets with precision.
Ensure operational excellence in IT Incident Management and problem resolution.
Oversee IT equipment (computers, networks, peripherals) and infrastructure.
Collaborate on innovative solutions and process improvements to drive efficiency.What Were Looking For:
 6+ years of experience in IT Service Delivery and Asset Management.
Hands-on experience managing IT Incident Management processes.
Proven track record leading IT teams with strong technical know-how.
Advanced English proficiency (C1) certifications like CCNA or MCSA are a plus.
Skills in IT infrastructure, networking, and problem-solving.

Why Join Us?
Work in a global, dynamic, and collaborative environment.
Unlock opportunities for career growth and leadership development.
Be part of a team committed to IT excellence and innovation.Take the Next Step in Your Career!
Click Apply now and lead the way with Transcom Colombia!
ITLeadership NowHiring ITJobs TranscomColombia

Requerimientos

• Educación mínima: Universidad / Carrera Profesional
• 5 años de experiencia
• Idiomas: Inglés

Palabras clave: tecnologias, la, informacion, it, servicio, service, reparto, delivery, lider, jefe, gerente, manager, director, chief, lead, jefatura, regente

Hace 6 días (actualizada)

Acerca de TWW SAS

We are the voice of our clients. Equipped with intelligent technology, we are a global network of local specialists, ambitious about making things work. We continuously evolve to be one step ahead, anticipating the newest technology and trends to create a new way to customer experience. From reactive trouble-shooting to active solution finding. It's what we call smarter people experiences.

We are 28,000 customer experience specialists, at 50 contact centers and a large network of home...

We are the voice of our clients. Equipped with intelligent technology, we are a global network of local specialists, ambitious about making things work. We continuously evolve to be one step ahead, anticipating the newest technology and trends to create a new way to customer experience. From reactive trouble-shooting to active solution finding. It's what we call smarter people experiences.

We are 28,000 customer experience specialists, at 50 contact centers and a large network of home agents, across 23 countries, delivering services in 33 languages to international brands in various industries. We are Transcom.

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