IT Specialist II

Descripción de la oferta

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, were the team behind the best experiences for +750 of the worlds leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support the operational needs of our clients and deliver a seamless experience to customers in the moments that matter. Foundever is looking for a IT SPECIALIST II

Interact and coordinate with internal clients, to respond to support requests in a timely manner. The primary responsibility of this position is to provide technical assistance by phone, chat, or physical meetings with end users. Dispatch and monitor break/fix repairs with respect to all end user devices and peripherals (e.g., laptops, desktops, printers, monitors, docking stations, mice, keyboards, headsets, mobile devices, cameras, smart hand support for audio/visual and conference equipment and systems) (collectively, End User Devices);

Responsibilities
Provide technical expertise to issues escalated by Support Specialists.
Provide remote, chat, phone, or video conference support to end users when needed.
Troubleshoot & resolve complex hardware (Laptop/Desktop) issues, along with more complex network, telephony, and server connectivity issues, along with complex software issues.
Deploy and troubleshoot PC, Laptops, Telephones with its corresponding software and configuration Images making sure patches and updates are also deployed.
Perform database update to systems required for tracking of Tickets, employee assets, employee information (HRIS/Roster) in accordance with policy and procedures.
Advanced management of Active Directory user credentials as per company policies.
Provide support to client/account implementations, changes and/or growths.
Attend service windows that requires accounts for updates or growth or changes within them when needed.
Provide support to OnCall personnel when needed and according with OnCall rotation and schedules. To be Hands-on role maintaining the functions of the site, and be remote hands support for Network, Telephone, Server, QA, and application engineers to ensure high system uptime and end user satisfaction in a call center environment.
Participate in changes to Network, Telecom, Engineering, QA, and Desktop Systems, and to support end-user testing during the change windows for the campaigns, clients, customers, and users served by the site occasionally outside normal business hours.
Monitor patch compliance and work with infrastructure team to address issues to maintain 95% or higher for site compliance
Aid during Account implementation, change or growth.
Execute security standard procedures in accordance with company policies and procedures along with reporting incorrect behavior to proper channels

Requirements
2 years of Experience in IT Support Specialist Position or equivalent knowledge.
Undergraduate degree in a relevant field or CompTIA A+ Certification Student or CompTIA IT Fundamentals.
Medium Knowledge on Networking, Telephony or Servers.
Excellent verbal / written English skills (B2)

Requerimientos

• Educación mínima: Universidad / Carrera Profesional
• 1 año de experiencia
• Idiomas: Inglés

Palabras clave: tecnologias, la, informacion, it, especialista

Hace 2 días

Acerca de Foundever™ Colombia

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates around the world, we are the team behind the best experience of more than 750 of the most important brands in the world. Our innovative CX, technology and experience solutions are designed to support our clients' operational needs and deliver a seamless experience to their users in the moments that matter most.

Salarios