IT Support Specialist

Descripción de la oferta

We are currently seeking a Bilingual IT Support Specialist

The IT Support Specialist includes all aspects of help desk support and end-user technical assistance, including software issues, hardware failures, and network-related problems. When a user contacts the help desk, the IT Support Specialist tracks the ticket or issue, works to identify the problem using standard troubleshooting practices and professional experience, and makes every effort to provide a one-call resolution. In cases involving software or hardware issues, the IT Support Specialist may be required to install, configure, or remotely repair software, or request the replacement of malfunctioning hardware.

Essential Functions/Responsibilities
-) Creates a positive customer support experience.
-) Assists staff with the installation, configuration, upgrade, and ongoing usability of desktop computers, peripheral equipment, and software.
-) Ensures desktop computers interconnect seamlessly with systems, file servers, email servers, application servers and administrative systems.
-) Enters, updates, and follows up in IT support request/management system.
-) Provides on-going support and management of telecommunication systems.
-) Provides basic training/support in accessing the network, telecom, and use of various software applications.
-) Provides on-call support.

Required Education and Experience:
-) Associate degree is required.
-) In lieu of a degree, a total number 3 – 5 years of IT hands-on experience in this field may substitute the degree requirement.
-) C1 English Level minimum
-) Working knowledge of Microsoft Office products and operating Systems such as Windows 10 & 11 including VDI technologies like Citrix Workspace and Cloud.
-) Experience troubleshooting hardware, software, and printer related issues.
-) Experience installing software, patches, and updates on desktops and laptops. Experience troubleshooting basic network issues.

Join a company that values people, growth, and purpose.

Requerimientos

• Educación mínima: Universidad / Carrera Profesional
• 3 años de experiencia

Palabras clave: tecnologias, la, informacion, it, apoyo, support, soporte, especialista

25 de marzo (actualizada)