It support - Specialist

Descripción de la oferta

The Help Desk Specialist includes all aspects of help desk support and end user technical assistance, including software problems, hardware failures, and network issues. When a user contacts the help desk, the IT Help Desk Specialist tracks the ticket/issue, works to identify the problem using standard practices and their own experience, and makes all efforts provide a one-call resolution service. If it is a software or hardware issue, the IT Help Desk Specialist may be required to install or virtually repair the problem software or request the replacement of the malfunctioning hardware. If the issue is not within their knowledge, they must contact the appropriate department/personnel (such as a network specialist) or repair service. In addition to computer repairs, the IT Help Desk Specialist may be required to troubleshoot other equipment, including printers, copiers, and any specialized equipment their organization may use.

Requerimientos

• Educación mínima: Universidad / Carrera Profesional
• 6 años de experiencia
• Idiomas: Inglés
• Conocimientos: Legal

Palabras clave: tecnologias, la, informacion, it, apoyo, support, soporte, especialista

Hace 4 días (actualizada)

Acerca de Remote Staffing International SAS

Somos una empresa de Staffing en la ciudad de Medellín que contrata y administra personal bilingüe para trabajar con empresas americanas en roles administrativos o de BackOffice.