Jr. Advisor l, Tech Support

Descripción de la oferta

Candidate Profile B2 English Level Graduate or undergraduate engineering student, Technical Knowledge Customer Support Relevant technical expertise related to program (i.e. hardware, software) Working knowledge of client technical systems Courteous with strong customer service orientation Ability to effectively communicate, both written and verbally Ability to learn, including strong problem-solving skills Dependable with proficient attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Ability to work as a team member, as well as independently with minimal supervision Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner Essential Functions/Core Responsibilities Assist external users of the clients technical products or services; identify, investigate, research and provide resolution to user questions and problems Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed Solve problems that are generally unstructured and require extensive use of conceptual thinking skills Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Clarify customer requirements; probe for understanding Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance

Requerimientos

• Educación mínima: Universidad / Carrera técnica
• 1 año de experiencia
• Idiomas: Inglés

Palabras clave: junior, asesor, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist, apoyo, support, soporte

Hace 10 horas (actualizada)

Acerca de Concentrix

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through te...

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people.

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