Jr IT Service delivery Engineer

Descripción de la oferta

Assignment Summary

The IT Engineer is responsible for maintaining the smooth functioning of the IT structure
(programmes, computers, peripheral devices, communication equipment, local networks, etc.)
operating under its charge, guaranteeing and controlling the correct functioning of the systems and
providing support to the user of each computer or operating system.

Description of Role and Objectives:

The IT Service Delivery Engineer will support both onsite and WAH activities related to the clients we
support there which requires a high level of organization, time management, and attention to detail to
ensure the highest level of IT Service Delivery.
The IT Service Delivery Engineer will work as part of the IT Workplace & Site Enablement Team,
covering various duties including but not limited to the below, working towards set objectives in a
timely and quality manner.

Responsibilities:
General:
 Provides administration and maintenance of IT hardware and software in production in
conjunction with cluster and central IT Service Delivery team.
 Provides additional support for all applications and technologies that are site, or country
specific in conjunction with the central IT Service Delivery & Development teams.
 Executes deployment of IT solutions in their region according to specifications and
procedures from global IT Service Delivery and IT Architects.
 Coordinate, together with global IT Service Delivery, to ensure compliance with the
Organizations IT standards, policies; ensure the application of hardware and software
security standards and procedures in accordance with organizational policy.
 Collaborates with cluster IT management, central IT Service Delivery, IT Governance in the
management of cluster IT infrastructure, such as desktops, printers, servers, software, asset
inventory and standard network services.
 Participates in the operation and maintenance of departmental/cluster production and
administrative applications.
 Apply security policies, participate in the implementation of measures defined for this
purpose and monitor compliance therewith.
 Monitor and assist when necessary to ensure effective co-ordination of first-line and
corporate and global IT Service Delivery services to users.
 Maintain close working relations with representatives of Contractors and Technology partners
for new service/equipment quotes, after sales licenses and warranty support.
 Provide support to users, incident resolution and advice on the correct use of the system.
 Recover damaged or eliminated files implementing preventive action in turn.
 Maintain documentation for site/client technical infrastructure.
 Perform other IT related duties as required.

Profile Required:
Professional qualifications/Specific knowledge:
 Minimum studies: Diploma or advanced vocational training in Information Technology.
University training in Information Technology is an advantage.
 Specific training and/or work experience in Networks and Communications is an asset.
 Experience in administration and maintenance of IT infrastructure, e.g. workstations, laptops,
servers, cabling and racking, backup and recovery system management, HW/SW inventory.
 Experience in HW/SW installation.
 Good understanding of data network technologies.
 Good understanding of digital and IP telephony technologies such as SIP
 Advanced knowledge of MS Office applications.
 Good knowledge of Service Desk-, Incident Management or another problem reporting tool
for help desk operations.
 Proficient in macOS installation, configuration, and troubleshooting across Apple hardware
 Strong background / knowledge of SCCM or comparable MDM solutions.
 Experience with MDM solutions, especially Jamf Pro, for device enrollment, policy
deployment, and automation
 Experience with scripting (bash, Python, or AppleScript) for automation and troubleshooting
 Strong TCPIP skills including knowledge of IP Subnets, Vlans, switching and routing.
 Ability to use a layered and systematic approach to troubleshooting and break complex
problems into a step by step process to bring about timely and sound resolution.

Information technology:
 Office package (Word/Excel/PowerPoint): Intermediate level.
 Google Apps: Intermediate level.
 E-mail Communication: Intermediate level.
 Operating Systems (MacOS, iOS, Windows, Android) - Intermediate/High level.
 Networks and Communications: Intermediate level
 Periphery devices and components: High level.
 Delivery of performance reports on a weekly, monthly, and quarterly basis and report back on
employee performance and annual evaluations.

APPLY NOW!

Requerimientos

• Educación mínima: Universidad / Carrera tecnológica
• 1 año de experiencia
• Idiomas: Inglés

Palabras clave: junior, tecnologias, la, informacion, it, servicio, service, reparto, delivery, ingeniero, engineers, ingeniera, ing, engineer

Hace 5 días

Acerca de TWW SAS

We are the voice of our clients. Equipped with intelligent technology, we are a global network of local specialists, ambitious about making things work. We continuously evolve to be one step ahead, anticipating the newest technology and trends to create a new way to customer experience. From reactive trouble-shooting to active solution finding. It's what we call smarter people experiences.

We are 28,000 customer experience specialists, at 50 contact centers and a large network of home...

We are the voice of our clients. Equipped with intelligent technology, we are a global network of local specialists, ambitious about making things work. We continuously evolve to be one step ahead, anticipating the newest technology and trends to create a new way to customer experience. From reactive trouble-shooting to active solution finding. It's what we call smarter people experiences.

We are 28,000 customer experience specialists, at 50 contact centers and a large network of home agents, across 23 countries, delivering services in 33 languages to international brands in various industries. We are Transcom.

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