Legal Intake Specialist - Bilingual Spanish English

Descripción de la oferta

As an Intake Specialist and a key member of the intake team, one of your primary responsibilities is to help generate business for the law firm. This means the ideal candidate must have strong sales skills, including the ability to persuade, overcome objections, and close deals. The intake team serves as the first point of contact for Potential New Clients. As an Intake Specialist, you will provide empathetic and professional support while gathering essential information to properly assess each case. This role requires excellent phone presence, a positive attitude, strong communication skills, empathy, exceptional customer service, and outstanding attention to detail to ensure a seamless intake process. We are seeking individuals who are professional, respectful, and genuinely empathetic to client needs. This position involves managing high-volume intake calls, completing intake documentation accurately, and successfully converting potential new clients into retained clients of the law firm. Responsibilities Handle inbound and outbound calls promptly and efficiently. Respond to potential new clients in a timely and accurate manner via phone, email, chat, and/or SMS. Identify and assess callers needs through active listening and thoughtful, investigative questioning. Accurately obtain, document, and maintain detailed notes of all information provided by potential new clients. Meet or exceed daily productivity and performance quotas as established by management. Follow established call flows to ensure all required information is captured. Send documents via electronic signature to retain new clientsthis represents the sales component of the role. Perform additional duties as assigned by management. Qualifications & Skills High school diploma or equivalent required. Strong computer skills, including proficiency with Microsoft Office. C1 or higher English proficiency. Typing speed of at least 30 WPM. Minimum of one year of experience in a sales-oriented BPO environment or a sales-driven role. Experience using two or more software platforms or CRMs. Ability to work effectively within a team and follow both written and verbal instructions. Demonstrates a positive attitude and adaptability as the company grows and the role evolves. Excellent customer service skills, including: De-escalation of angry or upset callers Empathy and active listening Professional and confident phone demeanor Outstanding verbal and written communication skills.

Requerimientos

• Educación mínima: Universidad / Carrera Profesional
• 2 años de experiencia

Palabras clave: juridico, lawful, especialista

Hace 14 horas (actualizada)

Acerca de SOLVO S.A.S

Somos un equipo que busca conectar los mejores talentos con las mejores empresas internacionales, principalmente, de Estados Unidos, las cuales están enfocadas en sectores como Recursos Humanos, Nómina, Servicio al Cliente, Finanzas, Servicios Legales, Marketing, Ventas, entre otros. Brindamos las mejores experiencias laborales para ofrecer los mejores resultados a nuestros clientes.

Aplica ahora y trabaja desde la ciudad de Medellin, Bogotá, Barranquilla, Bucaramanga y Cali.

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