Member Success CRM Specialist

Descripción de la oferta

Overview:

We are seeking a Member Success & CRM Specialist to support customer engagement, data management, and CRM optimization. This role will focus on maintaining accurate records, ensuring seamless customer interactions, and optimizing internal systems.

Key Responsibilities:

Member Success & Support:
• Provide support across multiple time zones, ensuring smooth communication with members.
• Maintain and update CRM systems (Salesforce, HubSpot) for accurate member data.
• Assist in cleaning up and organizing CRM data for improved efficiency.
• Support ongoing customer service efforts, including responding to inquiries and resolving issues.
• Work closely with the tech team to improve ticketing and system processes.

Data Management & Optimization:
• Conduct data audits to identify and correct inconsistencies.
• Ensure CRM accuracy by managing customer interactions, updates, and engagement records.
• Collaborate with internal teams to enhance system workflows and reporting.

Working Hours: 9 AM - 5 PM ET (U.S.-based time zone)

Requerimientos

• Educación mínima: Universidad / Carrera técnica
• Idiomas: Inglés

Palabras clave: especialista

Hace 3 horas

Acerca de WOLFF CHASSUER PTY LTD