Member Success CRM Specialist
WOLFF CHASSUER PTY LTD - Extranjero
Descripción de la oferta
Overview:
We are seeking a Member Success & CRM Specialist to support customer engagement, data management, and CRM optimization. This role will focus on maintaining accurate records, ensuring seamless customer interactions, and optimizing internal systems.
Key Responsibilities:
Member Success & Support:
• Provide support across multiple time zones, ensuring smooth communication with members.
• Maintain and update CRM systems (Salesforce, HubSpot) for accurate member data.
• Assist in cleaning up and organizing CRM data for improved efficiency.
• Support ongoing customer service efforts, including responding to inquiries and resolving issues.
• Work closely with the tech team to improve ticketing and system processes.
Data Management & Optimization:
• Conduct data audits to identify and correct inconsistencies.
• Ensure CRM accuracy by managing customer interactions, updates, and engagement records.
• Collaborate with internal teams to enhance system workflows and reporting.
Working Hours: 9 AM - 5 PM ET (U.S.-based time zone)
Requerimientos
- Educación mínima: Universidad / Carrera técnica
- Idiomas: Inglés
Palabras clave: especialista
Hace 6 horas
Acerca de WOLFF CHASSUER PTY LTD
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