Monitoring Agent / Customer Service

Descripción de la oferta

Job description:  We are looking for a reliable Dispatcher/Monitoring Agent to serve as the point of contact for emergency and non-emergency calls. You will take requests, deliver messages, and track vehicles. The ideal candidate must first and foremost be an excellent communicator and able to remain calm and collected, especially in an emergency. They must be able to multi-task and take appropriate action with little supervision. The goal is to enable the various parties to communicate well by ensuring the accurate and timely transmission of information.
Responsabilities:  
Receive emergency and non-emergency calls and record important information.
Respond to problems and inquiries by providing information or solutions.
Receive and send orders for products or deliveries.
Prioritize calls based on urgency and importance.
Use radio, telephone, or computer to direct crews, vehicles, or other field units to appropriate locations.
Monitor the route and status of field units to coordinate and prioritize their schedule.
Provide field units with information on orders, traffic, obstacles, and requirements.
Enter data into a computer system and maintain logs and records of calls, activities, and other information.
Skills and qualifications - Hard and soft skills:
Proven experience as a dispatcher or relevant position
Tech-savvy with knowledge of relevant methods (CAD)
Fast typing with experience in data entry
Knowledge of procedures and guidelines for emergency situations
Proficient in English (oral and written)
Outstanding organizational and multitasking abilities
Active listener with excellent communication skills
Sound judgment and critical thinking
High school diploma.

Requerimientos

• Educación mínima: Universidad / Carrera Profesional
• Idiomas: Inglés

Palabras clave: demostrador, feriante, viajante, agent, representative, agente, representante, servicio, service

Hace 2 días

Acerca de SOLVO S.A.S

Somos un equipo que busca conectar los mejores talentos con las mejores empresas internacionales, principalmente, de Estados Unidos, las cuales están enfocadas en sectores como Recursos Humanos, Nómina, Servicio al Cliente, Finanzas, Servicios Legales, Marketing, Ventas, entre otros. Brindamos las mejores experiencias laborales para ofrecer los mejores resultados a nuestros clientes.

Aplica ahora y trabaja desde la ciudad de Medellin, Bogotá, Barranquilla, Bucaramanga y Cali.

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