Occupancy and Retention Support Agent MR

Descripción de la oferta

Occupancy & Retention Support Agent (Bilingual English C1) Solvo Global is looking for a detailoriented Occupancy & Retention Support Agent to support the Renewals Team with occupancy verification, renewal triggers, and internal escalation workflows. This role is critical to ensuring accurate and timely occupancy checks that support renewal and moveout decisions. Key Responsibilities Monitor renewal-related triggers (MTM transitions, 7-day silence post-MTM) Create and manage Exterior Occupancy Checks in iVueit following SOPs Configure surveys, SLAs, Vue windows, photo timestamps, and notifications Ensure accuracy and completeness of all occupancy orders Review iVueit results and route outcomes to Renewals or Move-Outs teams Initiate internal escalations and work orders in Ender when required Assign work orders to maintenance and document requests clearly Maintain accurate logs, status updates, and documentation Support ad hoc administrative retention requests and flag recurring issues Required Skills Bilingual role: Advanced conversational English (C1) required Strong attention to detail and process adherence Ability to follow SOPs and handle repetitive, time-sensitive tasks Comfort working across multiple systems (iVueit, Ender) Clear written communication and documentation skills Ability to prioritize and manage deadlines effectively Experience in property management, renewals, or administrative support preferred This is a great opportunity to join a global company and gain exposure to property operations and retention processes.

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• años de experiencia

Palabras clave: apoyo, support, soporte, demostrador, feriante, viajante, agent, representative, agente, representante

Hace 1 hora (actualizada)

Acerca de SOLVO S.A.S

Somos un equipo que busca conectar los mejores talentos con las mejores empresas internacionales, principalmente, de Estados Unidos, las cuales están enfocadas en sectores como Recursos Humanos, Nómina, Servicio al Cliente, Finanzas, Servicios Legales, Marketing, Ventas, entre otros. Brindamos las mejores experiencias laborales para ofrecer los mejores resultados a nuestros clientes.

Aplica ahora y trabaja desde la ciudad de Medellin, Bogotá, Barranquilla, Bucaramanga y Cali.

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