Onsite Customer Service Agent, Orthodontics Focus - (KZ)

Descripción de la oferta

At Solvo we are looking for a Customer Service Agent, if you fulfill the description, do not hesitate to apply to be part of our wolfpack!

Job Title: Customer Service Agent - Orthodontics Focus
Shift Schedule: Monday - Friday, 8am-5pm Central Time.  Weekends OFF.

Location: 100% onsite
Solvo Sites available for this vacancy:
Barranquilla: Edificio Celer; Cra 53 N. 76-115
Bogotá: Sura Rosales, Quinta Camacho Calle 72 8-24 Ed Suramericana
Medellín:  Talsa, Carrera 50 GG No 12 Sur 07, Itagüí. A 5 minutos de la estación Aguacatala.Job Description:
We are seeking a dedicated and professional Customer Service Agent to join our dynamic dental office team. This is a customer-facing role focused on assisting patients with various orthodontic procedures while providing exceptional service. The ideal candidate will be responsible for managing patient communications, scheduling, and financial processes while ensuring a smooth and positive patient experience.Key Responsibilities:
Handle a high volume of inbound calls with professionalism and efficiency.
Schedule, reschedule, and cancel patient appointments in accordance with office guidelines.
Read and interpret treatment cards to provide accurate information to patients.
Assist with financial roles, including payment coordination and patient account inquiries.
Conduct outbound calls for insurance verification and follow-up tasks.
Help patients understand insurance coverage and benefits, including orthodontic procedures.
Maintain patient records and update information in the offices management system.
De-escalate concerns and address patient complaints with kindness and patience.
Qualifications:
At least 1 year of experience working in a dental office is preferred, but not a must.
Prior experience with insurance verification is preferred, but not a must.
Bilingual Customer service experience.
Skills:
Tech-savvy and able to quickly learn and navigate dental management systems.
Excellent communication and interpersonal skills.
Ability to de-escalate situations and handle challenging conversations professionally.
Kind, empathetic, and patient-focused attitude.
Bilingual proficiency, Advanced English Level.Salary: 2550.000 COP

We offer:
-  Indefinite term contract, effective as of the 1st day of training.
- Stability and excellent work environment.
- Access to psychological consultations and helpline.
- School of leaders, Excel courses, English course for a friend.
- Training for coaches (this strengthens your CV).
- Discounts with Smartfit,  some restaurants and other brands.

Requerimientos

• Educación mínima: Educación Básica Secundaria
• Idiomas: Inglés

Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante

Ayer

Acerca de SOLVO S.A.S

Somos un equipo que busca conectar los mejores talentos con las mejores empresas internacionales, principalmente, de Estados Unidos, las cuales están enfocadas en sectores como Recursos Humanos, Nómina, Servicio al Cliente, Finanzas, Servicios Legales, Marketing, Ventas, entre otros. Brindamos las mejores experiencias laborales para ofrecer los mejores resultados a nuestros clientes.

Aplica ahora y trabaja desde la ciudad de Medellin, Bogotá, Barranquilla, Bucaramanga y Cali.

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