Operations Supervisor

Descripción de la oferta

Join Our Dynamic Operations Team as a Supervisor!
Location: CI TALSA - Carrera 50GG 12Sur-07, Itagüi.
Schedule: Monday to Friday - Full Availability
About Us: At Solvo, we believe in growth, well-being, and continuous learning. We offer incredible opportunities for career advancement, comprehensive wellness plans, and an internal training school to help you reach your full potential.
Your Role: We are on the lookout for a passionate Supervisor to lead a diverse and thriving team with one of our exclusive brand partners. Reporting directly to an Operations Manager, you will play a crucial role in driving our team to success.
What Youll Do:
Lead and Inspire: Manage a team of 12-18 direct reports, coaching and motivating them to deliver world-class customer service and achieve their best.
Operational Excellence: Oversee daily operations, ensuring program goals like service level, quality, and staffing are met.
Continuous Improvement: Foster a culture of accountability and personal excellence, driving continuous improvement in all areas.
Effective Communication: Keep your team informed about key issues and provide constructive feedback to help them grow.
Collaboration: Work with quality assurance, training, and recruiting to share ideas and leverage best practices.
Quality Assurance: Develop and audit strategies to ensure top-notch service delivery.
Cultural Ambassador: Embody and promote our company values in everything you do.
Client Expertise: Become a subject matter expert on your clients business, earning their respect through your knowledge and commitment.
Retention Strategies: Implement strategies to maintain acceptable attrition levels.
What Were Looking For:
Challenge Lover: Enjoy tackling challenges and developing innovative solutions.
Self-Driven: Strive for excellence in everything you do.
Motivated and Reliable: Be persistent and dependable.
Ethical and Fun: Have strong ethics, integrity, and know how to have fun while working.
Growth-Oriented: Continuously set and achieve personal goals.
Customer Service Passion: Have a passion for delivering world-class customer service.
Team Player: Work successfully with a diverse group of people.
Celebration Enthusiast: Understand that fun is part of the equation and celebrate small wins.
At least two years of experience as a Supervisor in the BPO industry.
Advanced english level C1 (This is a client facing position)
Why Join Us?
Career Growth: We offer opportunities for advancement within the company.
Wellness Plans: Enjoy comprehensive wellness plans to support your well-being.
Training School: Benefit from our internal training school to enhance your skills and knowledge.
Apply Now! Dont miss this opportunity to be part of our amazing team!

Requerimientos

• Educación mínima: Universidad / Carrera técnica
• 2 años de experiencia

Palabras clave: operaciones, residente, encargado, supervisor, subgerente, responsable, coordinador, gestor, capitan

Hace 6 días (actualizada)

Acerca de SOLVO S.A.S

Somos un equipo que busca conectar los mejores talentos con las mejores empresas internacionales, principalmente, de Estados Unidos, las cuales están enfocadas en sectores como Recursos Humanos, Nómina, Servicio al Cliente, Finanzas, Servicios Legales, Marketing, Ventas, entre otros. Brindamos las mejores experiencias laborales para ofrecer los mejores resultados a nuestros clientes.

Aplica ahora y trabaja desde la ciudad de Medellin, Bogotá, Barranquilla, Bucaramanga y Cali.

Salarios