QA Trainer BPO

Descripción de la oferta

JOIN TDCX AND LEVEL UP GAME CONTENT MODERATION!
Are you passionate about video games and content moderation?
Heres your chance to be part of an exciting, brand-new campaign in the gaming industry! We are looking for a Bilingual Quality Analyst & Trainer to join our team and play a key role in content moderation for a top gaming platform.
About the Role:
In this dual-role position, youll have the unique opportunity to train new team members while also serving as a Quality Analyst, ensuring content moderation standards are met. Your work will directly impact the quality of content within the gaming community, fostering a positive and safe environment for players. This is a brand-new campaign, so youll help shape and define the processes from the ground up!
Key Responsibilities:
Lead training sessions for new content moderation agents.
Teach team members about moderation guidelines, tools, and best practices.
Ensure agents understand how to handle content appropriately and consistently, with a focus on gaming culture.
Monitor and evaluate the performance of content moderation agents.
Ensure agents meet established quality standards and follow moderation guidelines.
Provide feedback, coaching, and support to help agents improve.
Conduct regular audits and quality checks to maintain high standards in content moderation.
Why is this a Unique Opportunity?
This is a brand-new campaign in the gaming industry, offering you the chance to contribute to the future of content moderation for a growing platform. Youll work with a dynamic team and help ensure the best possible experience for players!
Location:
Connecta Bogotá Calle 26 92-32 (Gold 9, 4th Floor)

Compensation & Benefits:
Salary: Base salary of 3,400,000 COP + monthly performance bonuses up to 510,000 COP
Transportation allowance of 100,000 COP
Health allowance of 100,000 COP
Contract Type: Indefinite-Term Contract
Requirements:
Bilingual: English (B2+/C1)
Previous experience in content moderation, quality assurance, or training
A passion for video games and gaming culture
Strong communication and coaching skills
Why Join Us?
Be part of a groundbreaking campaign in the gaming world!
Competitive salary + performance-based bonuses
Opportunities for growth in a fast-paced, dynamic industry
Work-life balance with weekends off
Ready to level up with us? Apply today and make an impact on the gaming world!

Requerimientos

• Educación mínima: Bachillerato / Educación Media

Palabras clave: calidad, quality, qa, adiestrador

Hace 15 horas

Acerca de TDCX

Customer experience lifecycle is our speciality. We make hay while the sun shines at our 24/7 customer engagement hubs, working with some of the world’s most valuable and exciting brands.

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