Quality Analist

Descripción de la oferta

Were Hiring! QA Analyst Wanted! Are you passionate about delivering top-notch customer experiences and ensuring quality in every interaction? This is your chance to take your career to the next level! Role Purpose: As a QA Analyst, youll evaluate and monitor agent interactions to ensure compliance with client and company standards, provide valuable feedback , and drive continuous improvement across our operations. What Youll Do: Evaluate calls, chats, or cases following QA scorecards. Provide constructive and timely feedback. Detect trends and areas for improvement. Join calibration sessions to align with client standards. Keep QA reports accurate and up to date. Support quality initiatives and training sessions. What Were Looking For: 3 months of experience as an agent in operations. Excellent QA results in the last 3 months. Strong product and KPI knowledge. English level: B2+ or higher Detail-oriented, proactive, and coachable attitude. Flexibility to work on-site and adapt to operational needs. Skills: Microsoft Office 365, communication, multitasking, problem-solving, and a positive mindset! If youre ready to deliver excellence and grow with us, apply now! Send your application today and be part of a team that values quality, growth, and collaboration.

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• años de experiencia
• Conocimientos: Trabajo en equipo, Calidad, Microsoft excel

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: calidad, quality, qa

Hace 5 días (actualizada)

Acerca de Contact Point 360 S.A.S

Over 16+ years of our customer experience, BPO, technology, and consulting experience, we endeavor to deliver result-centric customer care services across industries. Whether it’s the tech, telecom, healthcare, or travel and hospitality industry, we excel in providing exceptional CX services through an outcome-focused and customer-centric approach.

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