Real Time Analyst - On Site

Descripción de la oferta

Join Us as Real Time Analyst at Transcom Colombia!
Are you a detail-oriented problem-solver passionate about optimizing performance in real-time? Were seeking an experienced Real-Time Analyst to join our dynamic in Bogotá. This is your chance to play a crucial role in ensuring our call center operations run smoothly, meeting service level agreements, and delivering exceptional customer service.

What Youll Do
Traffic Management: Youll manage call center traffic, ensuring we consistently meet service-level agreements.
Real-Time Analysis: Provide real-time insights and historical data to guide decision-making and keep operations on track.
Trend Analysis: Monitor call volumes, staff productivity, and other key metrics, adjusting forecasts and staffing to maintain optimal performance.
Action Planning: Collaborate with management to create and implement real-time action plans that address challenges as they arise.
Communication: Serve as the central point of contact for call center data, keeping all stakeholders informed and aligned.
Reporting: Establish and maintain comprehensive reporting on call volumes, staffing, and performance trends.What You Bring:
6 Months of experience as a Real-Time Analyst or Mission Controller in the BPO industry
Advanced English (B2)
Strong understanding of contact center metrics and operations
Proficiency in Microsoft Office, especially Excel, and flexibility to work varied shiftsWhy Join Transcom Colombia?
Competitive salary of $3,000,000 + $130,000 food bonus
Full-time, on-site position in Bogotá (Av. Cra. 19 /Calle 100)
46-hour work week with one day off
Dynamic and collaborative environment.
Opportunities for growth and leadership development.
Support both on-site and remote teams

Take the next step in your career with Transcom Colombia! Apply today and make a real impact.
Ready to lead? Click Apply now and take the next step in your career with Transcom Colombia!

Requerimientos

• Educación mínima: Bachillerato / Educación Media

Palabras clave: analista, analyst

Hace 6 días

Acerca de TWW SAS

We are the voice of our clients. Equipped with intelligent technology, we are a global network of local specialists, ambitious about making things work. We continuously evolve to be one step ahead, anticipating the newest technology and trends to create a new way to customer experience. From reactive trouble-shooting to active solution finding. It's what we call smarter people experiences.

We are 28,000 customer experience specialists, at 50 contact centers and a large network of home...

We are the voice of our clients. Equipped with intelligent technology, we are a global network of local specialists, ambitious about making things work. We continuously evolve to be one step ahead, anticipating the newest technology and trends to create a new way to customer experience. From reactive trouble-shooting to active solution finding. It's what we call smarter people experiences.

We are 28,000 customer experience specialists, at 50 contact centers and a large network of home agents, across 23 countries, delivering services in 33 languages to international brands in various industries. We are Transcom.

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