Remote Customer Service, Sales Reps (U.S. Clients, Pet Care)

Descripción de la oferta

We are a fast-growing U.S.-based company in the pet care industry, looking for energetic and driven Customer Service Representatives to join our remote team. In this role, you will handle a high volume of inbound and outbound calls, assisting pet owners with scheduling, updates, and reservations, while also driving sales through effective conversations.

This is not just customer support – it is customer engagement. We want people who thrive in a fast-paced, performance-driven environment, can think quickly on their feet, and are motivated by results.

Why Join Us

Competitive pay with performance-based bonuses tied to:

Calls handled per hour

Reservations booked

Conversion of reservations to store visits and purchases

Script accuracy and quality

Work with a U.S. customer base requiring clear, fluent, and natural English communication

Long-term remote opportunity with growth potential

Be part of a company that values pets as much as their people; experience in the pet care industry or a personal love of animals is a plus

Responsibilities

Handle inbound calls: assist customers, schedule reservations, resolve questions

Conduct outbound follow-ups and customer outreach

Deliver conversations that are empathetic, professional, and sales-oriented

Consistently hit call volume, booking, and quality targets

Accurately document customer interactions in our CRM system

Requirements

Fluent English (C1 minimum; C2 or near-native strongly preferred)

Clear, natural spoken English with excellent pronunciation

At least 1 year of phone-based customer service or sales experience, preferably with U.S. clients

Strong communication, persuasion, and problem-solving skills

Ability to thrive in a high-volume, performance-focused environment

Typing speed of at least 40 WPM

Reliable high-speed internet, quiet workspace, and quality headset

Availability for 6–12 hour shifts between 10 AM and 10 PM EST, including some weekends

Preferred

Sales or telemarketing experience

Background in the pet care industry, or a strong personal interest in pets

Highly motivated, goal-oriented, and eager to grow with the team

How to Apply

To be considered, you must submit all of the following:

A brief summary of your customer service and/or sales experience

Your English proficiency level

Your availability and desired hourly rate

A 60-second video introduction in English (required), where you describe your customer service or sales background and highlight key accomplishments

Applications without a video will not be reviewed.

If you are hungry for success, love pets, and want to grow with a company that rewards performance, we would love to hear from you.

Compensation range - $4/hr to $8/hr inclusive of base pay and performance incentive.

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• 1 año de experiencia
• Idiomas: Inglés
• Conocimientos: Servicio al cliente, Ventas

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: casa, remoto, remote, teletrabajo, home, servicio, service, ventas, cambaceo, sales, atencion, care

1 de octubre (actualizada)

Acerca de FINCONS LLC

FinCons ayuda a las empresas a tener éxito proporcionando servicios de centro de llamadas como servicio (Call Center as a Service).

Oferta de empleo:

Somos una empresa en crecimiento con sede en Estados Unidos, y estamos contratando Representantes de Servicio al Cliente (CSRs) bilingües en español e inglés para apoyar a nuestros clientes del sector de cuidado de mascotas mediante llamadas entrantes y salientes.

Este es un puesto de contratación directa — no somos...

FinCons ayuda a las empresas a tener éxito proporcionando servicios de centro de llamadas como servicio (Call Center as a Service).

Oferta de empleo:

Somos una empresa en crecimiento con sede en Estados Unidos, y estamos contratando Representantes de Servicio al Cliente (CSRs) bilingües en español e inglés para apoyar a nuestros clientes del sector de cuidado de mascotas mediante llamadas entrantes y salientes.

Este es un puesto de contratación directa — no somos una agencia de reclutamiento ni de personal temporal. Estamos formando nuestro propio equipo porque buscamos personas comprometidas que quieran crecer con nosotros a largo plazo.