Remote Live Receptionist

Descripción de la oferta

Position Overview:

The Live Receptionist at Jobsity plays a critical role in delivering exceptional customer service by handling a high volume of inbound calls. The ideal candidate will be a proactive, detail-oriented individual with excellent communication skills and the ability to multitask effectively in a fast-paced environment.

Key Qualifications:

Communication Skills:
Fluent in English with exceptional verbal and written communication skills.
Ability to maintain a professional, friendly, and empathetic tone during calls.
Strong active listening skills to understand customer needs and provide accurate responses.

Technical Proficiency:
Experience using CRM platforms or call center software (preferably Genesis).
Comfortable navigating multiple scripts and tools simultaneously.
Basic troubleshooting skills to resolve minor technical issues independently.

Call Handling Expertise:
Proven ability to handle a high volume of calls (150+ calls per day) while maintaining quality and accuracy.
Skilled at managing call flow, minimizing hold times, and ensuring customer satisfaction.
Ability to adapt to different customer personalities and de-escalate tense situations.

Attention to Detail:
Strong organizational skills to accurately document call details and follow up on customer requests.
Ability to follow scripts and protocols precisely while personalizing interactions.

Multitasking and Time Management:
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Comfortable switching between calls, scripts, and systems without compromising quality.

Customer-Centric Mindset:
Passion for delivering exceptional customer service and creating positive experiences.

Professionalism and Reliability:
Punctual, dependable, and committed to meeting performance metrics.
Ability to work independently and as part of a team in a remote setting.

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• años de experiencia
• Idiomas: Español ,Inglés
• Conocimientos: Call Center

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: casa, remoto, remote, teletrabajo, home, recepcion, receptionist, recepcionista

Hace 4 horas (actualizada)

Acerca de JOBSITY COLOMBIA PUES S.A.S.

Jobsity is a client-focused firm with 14+ years of experience helping U.S. companies scale through nearshore tech talent and contact center solutions. Our network includes 800+ English-fluent developers and agents across 30+ countries who work U.S. hours and integrate as full-time team members. Beyond staffing, we handle payroll, HR, legal, and compliance—giving clients full control without operational overhead. We're not just staff augmentation or managed services—we’re a hybrid model built for...

Jobsity is a client-focused firm with 14+ years of experience helping U.S. companies scale through nearshore tech talent and contact center solutions. Our network includes 800+ English-fluent developers and agents across 30+ countries who work U.S. hours and integrate as full-time team members. Beyond staffing, we handle payroll, HR, legal, and compliance—giving clients full control without operational overhead. We're not just staff augmentation or managed services—we’re a hybrid model built for long-term partnership, technical excellence, and seamless support.