Scheduler

Descripción de la oferta

Location: Remote (Medellín)
Shift:
Saturday and Sunday: 8:00 AM - 8:00 PM
Monday and Tuesday: 7:00 AM - 5:00 PM

Job Summary:
We are seeking a highly customer-service-oriented Scheduler to manage caregiver and client relationships, ensuring a high-quality best in home care experience. The Scheduler plays a critical role in matching caregivers with clients, processing referrals, and managing timecards and payroll. This role requires excellent communication, adaptability, and multitasking abilities in a dynamic, fast-paced environment.

Key Responsibilities:
Answer client inquiry calls and enter data into the electronic record system within 4 hours.
Resolve customer issues and complaints per company policy to achieve positive outcomes.
Contact active and inactive caregivers to update their availability status.
Create and manage client schedules in line with service agreements.
Match caregivers with clients based on schedules, personalities, and needs.
Review caregiver clock-ins and clock-outs to ensure accurate billing and payroll.
Manage caregiver interactions, including addressing incidents, disputes, discipline, and terminations as per office policies.
Ensure schedules for the following week are up to date.
Maintain a pool of qualified caregivers to meet client demands and growth projections.
Conduct employee chart audits to ensure policy compliance.

Skills and Qualifications:

Soft Skills:
Verbal Communication: Professional and positive phone demeanor, maintaining communication between caregivers, clients, and the office manager.
Customer Focus: Responds courteously and promptly to client calls and inquiries, ensuring high satisfaction.
Adaptability: Assists with sales, marketing, and public relations efforts as needed.
Decision Making/Judgment: Ability to problem solve and make fast decisions while maintaining integrity.
Organization: Coordinates caregiver schedules, verifies time sheets, and manages payroll duties.
Stress Management: Multitasks effectively in a high-functioning office environment while maintaining professionalism.
Likability: Provides a positive experience for applicants and serves as a team player within the office.
Resourcefulness: Handles various office and clerical functions as assigned by the Operations Manager.

Hard Skills:
Experience managing schedules and coordinating day-to-day caregiver activities.
Proficient in using CRM and scheduling software (ClearCare preferred).
Familiarity with payroll processing and timecard management.
Ability to conduct audits and maintain accurate records.

Requerimientos

• Educación mínima: Bachillerato / Educación Media

Hace 3 días (actualizada)

Acerca de SOLVO S.A.S

Somos una empresa de Outsourcing de Servicios que prestamos acompañamiento en Contratación de personal a compañías norteamericanas para laborar desde la ciudad de Medellin, Bogotá, Barranquilla, Bucaramanga y Cali.

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