School Solutions Customer Care - 42H, 2 days off

Descripción de la oferta

Provide prompt and professional technical support to administrators, teachers, and caregivers, using our Schools products.
Diagnose and troubleshoot issues related to application functionality, device compatibility, and basic networking.
Assist users with setting up and configuring devices, ensuring they meet all necessary requirements for our products.
Identify, analyze, and resolve technical problems by employing appropriate troubleshooting techniques.
Documents and track all support interactions, including issues reported and resolutions provided through Zendesk.
Collaborate with the development team to report bugs, suggest improvements, and ensure timely resolution for issues.
Develop and maintain extensive knowledge for all our products, including new features and updates.

Qualifications:

· Proven experience as a Technical Support Representative or similar role, preferable in an education technology environment.
· Strong knowledge of troubleshooting, device configuration and basic networking concepts.
· Proficiency in using Zendesk and remote support tools.
· Excellent communication skills, both verbal and written, with the ability to explain technical concepts in a clear and concise manner.
· Strong problem-solving skills and the ability to work under pressure to meet deadlines.
· Familiarity with various operating systems (Windows, macOS, iOS, Android, etc.) and web browsers.
· Patience, empathy, and a positive attitude when dealing with users of varying technical proficiency.
· Ability to work independently and as part of a team with a fast-paced environment.

Requerimientos

• Educación mínima: Bachillerato / Educación Media

Palabras clave: escolar, school, colegio, escuela, atencion, care

Hace 6 días (actualizada)

Acerca de Sutherland Global Services SGS

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.
Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO across 40+ operation centers and business operations located in Brazil, Bulgaria, Canada, China, Colombia, Egypt, India, Jamaica, Malaysia, M...

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.
Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO across 40+ operation centers and business operations located in Brazil, Bulgaria, Canada, China, Colombia, Egypt, India, Jamaica, Malaysia, Mexico, Philippines, the United Arab Emirates, the United Kingdom, and the United States.

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