Senior Client Executive!

Descripción de la oferta

Position Overview: The Senior Client Executive is a seasoned professional with a proven track record in client relationship management. In this role, you will oversee a select portfolio of high-value, VIP clients, ensuring exceptional service and fostering strong partnerships. In addition to managing these strategic accounts, you will support your peers and Client Success Coordinators, contribute to departmental projects, and drive initiatives that enhance team performance. This position is ideal for individuals preparing for leadership opportunities within the company.

Key Responsibilities:

VIP Client Management:

o Serve as the primary point of contact for a portfolio of high-value, VIP clients.

o Build and maintain strong relationships, ensuring clients needs are consistently met or exceeded.

o Proactively identify opportunities to add value and deepen client relationships.

Team Support:

o Assist the Client Success Coordinator in coaching and mentoring Client Executives.

o Support team members with challenging client situations or escalations.

o Share best practices and provide guidance to peers to improve overall team performance.

Project Contributions:

o Lead or participate in departmental projects aimed at improving client experience, processes, or operational efficiency.

o Collaborate cross-functionally with internal teams to implement client-focused initiatives.

Client Advocacy:

o Represent VIP client needs and feedback in internal meetings to ensure alignment with service delivery goals.

o Audit and validate action plans addressing VIP client concerns, ensuring timely and effective resolution.

Development for Leadership:

o Take on additional responsibilities to develop skills for potential promotion to the Client Success Coordinator role.

o Demonstrate leadership qualities by taking initiative and setting an example for peers.

Qualifications:

· Proven experience as a Client Executive or in a similar client-facing role, with a strong record of delivering results.

· Exceptional interpersonal and communication skills, with the ability to build trust and rapport with VIP clients and team members.

· Strong problem-solving abilities and experience handling complex client situations.

· Demonstrated ability to collaborate effectively with teams and contribute to departmental goals.

· Bachelors degree in Business, Communication, or a related field (preferred).

· English level B2+/C1. Preferably C1.

· Experience: 4+ years of experience managing client relationships as account managers, client success, or others.

Preferred Attributes:

· Experience managing VIP or enterprise-level clients.

· Familiarity with CRM tools, project management software, and reporting tools.

· Leadership potential and interest in pursuing future growth opportunities within the company.

· Experience in project management.
Write me for more info 3102141790

Requerimientos

• Educación mínima: Universidad / Carrera Profesional
• años de experiencia
• Idiomas: Inglés

Palabras clave: senior, sr, directivo, mando, gobierno, regencia, executive, managing, ejecutivo

Hace 2 días (actualizada)

Acerca de SOLVO S.A.S

Somos un equipo que busca conectar los mejores talentos con las mejores empresas internacionales, principalmente, de Estados Unidos, las cuales están enfocadas en sectores como Recursos Humanos, Nómina, Servicio al Cliente, Finanzas, Servicios Legales, Marketing, Ventas, entre otros. Brindamos las mejores experiencias laborales para ofrecer los mejores resultados a nuestros clientes.

Aplica ahora y trabaja desde la ciudad de Medellin, Bogotá, Barranquilla, Bucaramanga y Cali.

Salarios