Spanish Bilingual Customer Service Representative - Work from anywhere in Colombia

Descripción de la oferta

We are seeking a highly motivated and detail-oriented Bilingual (English-Spanish) Customer Service Agent to join our client’s team. The ideal candidate will play a crucial role in providing exceptional customer support, ensuring a seamless order management process, and assisting with sales-related inquiries. This role requires outstanding organizational skills, strong problem-solving abilities, and the capability to work across departments to enhance the overall customer experience.


Hourly Rate: The equivalent of US$ 5.2 per hour in the applicant’s local currency
Number of Paid Hours Per Week: 40 hours
Schedule: Monday to Friday, 9:00 a.m. to 5:00 p.m. Miami, FL Time (30-minute paid break) - Monday to Friday, 12:30 a.m. to 9:00 a.m. Manila Time
Work Arrangement: Work from home
Contract: Independent Contractor
Side Note: Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

RESPONSABILITIES

Handle customer inquiries via phone and email in both English and Spanish.
Resolve customer complaints efficiently while maintaining a positive and professional demeanor.
Provide accurate information regarding products, pricing, and availability.
Sales Support:

Process quotes and ensure accuracy in pricing and product availability.
Assist with final invoicing and secure payment processes.
Collaborate with sales teams to support customer purchase decisions.
Order Processing & Fulfillment:

Monitor and follow up on customer orders to ensure timely processing.
Verify stock availability and coordinate with warehouses and shipping teams.
Communicate updates with customers regarding order status and delivery timelines.
Problem Resolution:

Address and resolve order discrepancies, damaged goods claims, and logistics issues promptly.
Work with internal teams to troubleshoot and implement effective solutions.

REQUIRMENTS

Bilingual proficiency in English and Spanish.
Strong organizational skills and attention to detail.
Excellent communication and interpersonal skills.
Experience with sales required.
Experience with SAP or ODOO software is highly preferred.
Knowledge of hardware products is a plus.
Ability to work independently and as part of a team.
Proficiency in Microsoft Office Suite and CRM tools.

Independent Contractor Perks
- Permanent Work from Home
- Immediate Hiring
- Steady freelance job

Reminder
Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording. APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.

Requerimientos

• Educación mínima: Universidad / Carrera técnica
• 1 año de experiencia
• Idiomas: Inglés

Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante

Hace 3 días (actualizada)