Spanish Bilingual Resident Services Coordinator - Working anywhere from home

Bruntwork - Bogotá, D.C., Bogotá, D.C.

Descripción de la oferta

$ 3.847.000,00 (Mensual) Contrato civil por prestación de servicios Por Horas Teletrabajo

Join a dynamic and growing property management company specializing in single-family homes across the United States. Our client is expanding their remote workforce to provide top-notch service to property owners and tenants alike. As an industry leader, they leverage cutting-edge technology and a diverse, global team to deliver exceptional property management solutions. This is your opportunity to be part of an innovative company that values efficiency, customer satisfaction, and professional growth.

About the Role

We are seeking a compassionate and detail-oriented Resident Services Coordinator to join our growing team. As a key member of our operations, you will ensure our residents receive outstanding support, creating a positive and seamless living experience. This role is essential in maintaining our commitment to exceptional customer service while driving resident satisfaction and retention.

Job Highlights
Hourly Rate: The equivalent of COP$ 22.194 per hour in the applicant’s local currency
Number of Paid Hours Per Week: 40h per week
Schedule: 8 AM to 5 PM Dallas, TX Time with 1 hour unpaid break
Work Arrangement: Work from home
Contract: Independent Contractor
Side Note: Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Responsibilities
Act as the primary point of contact for residents, addressing inquiries, concerns, and requests in a timely and professional manner.

Coordinate move-ins, move-outs, and other resident onboarding/offboarding processes.

Collaborate with internal teams to ensure smooth resolution of resident issues, including maintenance and property management.

Assist in managing resident accounts, including rent payments, billing, and dispute resolution.

Monitor and follow up on all resident service tickets to ensure completion and satisfaction.

Organize and participate in resident events and community engagement initiatives to promote a strong sense of community.

Maintain accurate records of resident interactions, preferences, and requests using our tech-enabled platform.

Support the Property Management team in improving resident retention and overall satisfaction.

Stay informed about community resources to assist residents with additional services as needed.

Perform other duties as assigned to support the success of the Resident Services team.

About the Role

We are seeking a compassionate and detail-oriented Resident Services Coordinator to join our growing team. As a key member of our operations, you will ensure our residents receive outstanding support, creating a positive and seamless living experience. This role is essential in maintaining our commitment to exceptional customer service while driving resident satisfaction and retention.

1+ years of experience in customer service, property management, or a related field.

Fluent in Spanish and English; Exceptional verbal and written communication skills with a customer-first mindset.

Strong organizational skills and attention to detail.

Proficiency in property management software or ticketing platforms (training will be provided).

Ability to handle multiple priorities while maintaining a calm and professional demeanor.

Flexibility to work a varying schedule, including evenings or weekends as needed.

Bachelor’s degree preferred but not required.

Why Join Us?

Be part of a fast-growing company focused on innovation and service excellence.

Work in a collaborative and supportive environment with opportunities for professional growth.

Play a vital role in fostering a positive community experience for our residents.

Independent Contractor Perks:

HMO Coverage for eligible countries
Permanent work from home
Immediate hiring
Steady freelance job

Reminder
Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording. APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.