Supervisor de servicio al cliente Bilingüe. B2 - Customer Service Team Lead

Descripción de la oferta

We are seeking an experienced BPO Operations Supervisor to join our dynamic team. The ideal candidate will have proven skills in leadership, team management, and process optimization to ensure maximum efficiency and customer satisfaction.Responsibilities:
Supervise and coordinate the daily activities of the customer service team in a BPO environment.
Monitor team performance through KPIs and SLAs, ensuring the achievement of quality and productivity targets.
Provide ongoing feedback and training to staff to enhance performance and professional development.
Manage problem-solving and escalations, ensuring timely and satisfactory solutions.
Collaborate with other departments to implement process improvements and optimize operational efficiency.
Prepare regular reports on performance, productivity, and customer satisfaction.
Ensure compliance with company policies and client regulations.

Requirements:

Previous experience as a Supervisor in a BPO environment (minimum 2-3 years).
Proven leadership, conflict management, and decision-making skills.
Ability to work under pressure and manage multiple tasks simultaneously.
Excellent oral and written communication skills.
Proficiency in team management tools and software.
Advanced English proficiency C1.
Results-oriented and analytical skills to improve team performance.

We Offer:
Competitive salary.
Growth opportunities within the company.
A collaborative and dynamic work environment.
Additional benefits as per company policy.

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• 2 años de experiencia
• Idiomas: Inglés

Palabras clave: residente, encargado, supervisor, subgerente, responsable, coordinador, gestor, capitan, service, costumer, cliente, lider, jefe, gerente, manager, director, chief, lead, jefatura, regente

Hace 4 días (actualizada)

Acerca de Quantica Communications BPO

Compañía de servicios BPO, KPO, especializados en servicio al cliente bilingüe para clientes en el exterior. Tecnología y desarrollo de software. Soluciones empresariales a la medida de cada cliente.

Salarios