Team Leader IGT Solutions Portuguese / Spanish

Descripción de la oferta

About the offer
The purpose of this role is to manage a team and process related issues for Travel Agency call center for the retention line. This would entail team management activities including effective process control, monitoring voice standards, performance reporting, value innovation, and escalation resolution. What we offer:
Hybrid Working Model
42 productive Hours per week
Undefined Term Contract directly with the company
Great Work environment
Growth Opportunities within the Company}
Salary 3400.000 COP Requirements:
Travel industry knowledge/background
Sales or Retention knowledge/background
Excellent written and verbal communication skills in Portuguese/Spanish. (B2-C1)
Organized and Methodical
Flexible to work within between 12:30am to 7pm, Sunday to Saturday
Basic knowledge of computers and databases
Previous experience as a Team Leader

Requerimientos

• Educación mínima: Universidad / Carrera tecnológica
• Idiomas: Portugués

Hace 6 días (actualizada)

Acerca de IGT SERVICES AND TECHNOLOGIES COLOMBIA S.A.S

Welcome to IGT Solutions Colombia! At IGT Solutions Colombia, we are focused to provide a seamless customer experience to all our customers.

At IGT Solutions Colombia, we are focused to provide a seamless customer experience to all our customers. We have almost 2.000 experienced Cx experts working 24*7 supporting 4 different languages English, Spanish, Portuguese, and French using digital and omnichannel experience worldwide.

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